MakeMyTrip — Bogus

Trip Number IN1012B05313
MMT complaint number –[protected]

Following are our experiences during a trip to South India during late December 2010.

1. Bogus Hotel Vouchers (prepaid) – No help from call centre – had to find alternate accommodation on our own.
2. Substandard Boat Accommodation – 2 star vs 3 star or better paid for.
3. Charged for 11 days car vs 10 days actual use.
4. Charge for two days at a hotel for one day stay per itinerary.
5. Excess charges over and above those included in cost breakdown provided after return.
6. Cash back promotion with ICICI bank not honoured.

I visited the Connaught Place office twice. Agent admitted some of the problems but done nothing.

Since my return back to Canada, there has been absolutely no response to a complaint filed through company website or a letter sent to Mr. Deep Kalra, CEO. They are hiding in the black cyberhole.

The service only exists until the payment has been made. After that, they do not care.

Avoid this company, Do not believe the promotions on the website or the response times promised therein.