[Resolved] MakeMyTrip — Worst services by MakeMyTrip ever

[Resolved] MakeMyTrip — Worst services by MakeMyTrip ever

A Amit Mehta from Mumbai, Maharashtra

################## NEVER BOOK HOTELS THRU MAKE MY TRIP ######################## I did my Hotel Booking @ Ooty through MakeMyTrip for the 9th Aug 2008 weekend and made the payment through CC. I had received an email and also the customer Rep from MakeMyTrip called up and confirmed that the booking has been done successfully and the same has been confirmed to the Hotel Authorities of Hotel Lake View, OOTY. My trip turned into a NIGHTMARE when I reached Ooty with my family around 2:00 AM as I was told by the Lake View hotel staff that I do not have any booking in their hotel!!!. Moreover, they didn't have electricity and water since morning (came to know from the hotel staff only). I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!. I along with my family was in a SHOCKED state as at 2.00 AM I had to look for another hotel to spend the night. I was only able to reach MakeMyTrip customer executive in the morning but I was told that today NO ONE from the hotel Lake View is there to look into the issue and assured that they will call back after sometime BUT no one turned up in regards to the same for next 2 days. I called them back again after 2 days on 11th Aug and the call was placed on hold for 45 minutes and then it got disconnected on its own. I later tried calling them 4-5 times BUT DID NOT GET ANY RESPONSE as every time they said that there is NO concerned authorities to talk to me. I tried mailing my WORST EVER experience to the feedback email address available (share.[protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes into the TRASH. I mailed them on the alternate email address and someone from their so called escalation team called up but I did not get any positive response from any of the higher authorities. It's been more than a week as on today (18th Aug 2008) and none of the managers of MakeMyTrip got the time to check into my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me. BOOKING THRU MAKEMYTRIP WAS A BIG SUFFERING FOR MY FAMILY AND YOU COULD ALSO FACE THE SAME EXPERIENCE. SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP... Amit Mehta So called MakeMyTrip confirmation Number: IN0808B01774 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Ujwala J

from Mumbai, Maharashtra

I had booked my airticket and hotel through make my trip in Dec 08 to Goa alongwith my 12 year old daughter. My trip was planned from 25th Dec to28th Dec 08. The ariticket booking was ok but to my disgust the hotel booking done by makemytrip executive Ms.Jinal was horrible. They charges me bomb 10700 for 3 days stay but the hotel was SO HORRIBLE and unhygienic that we were forced to look up for another hotel. Ms.Jinal was constantly telling me that Goa is full and there is no hotel available to stay but after going there I found that Goa was completely empty with very few tourist around. The localites were complaining and telling us that all the hotels are vacant and there is no crowd in Goa. Why do these people give wrong information to customers? Just to scare them. Moreover on enquiring with the hotel person Mr.Jose he told us that their per day charges were only Rs.2000/- then why was I charged so high? I was in no mood to spoil the holiday mood hence on returning back to Mumabi, I called Ms.Jinal Choksi and informed her about my horrifying experience to which she asked me to send her a mail. After repeated reminders they have just sent me an apology mail which is of no use to me. . I WANT MY MONEY BACK.Make my trip sent me a costomer feeback form which I filled and sent two days back but I know they are not going to pay any attention to this feedback. TO ALL MY FRIENDS - PPPLEASE DO NOT BOOK YOUR HOLDAYS THROUGH THIS MAKE MY TRIP SERVICE. THEY ARE HORRIBLE GHOSTS WHO LURE YOU TO MAKE THINGS SIMPLE AND EASY PLS DO NOT FALL PREY TO THESE PEOPLE INSTEAD GO AHEAD AND DO DIRECT BOOKINGS.

Vish

The worst ever service by makemytrip.

I was planning to travel from india to US and had 2 connecting flights.

one from hyd - Doha - Washington-Houston. (Opted this dirty travel plan since it was emergency)

There was a change in the timings of first flight from Hyd - Doha thus resulting a no show to the connecting flights.

Asked make my trip team to provide an alternative, they came back saying there is flight after a week and I had to travel to Doha wait for 12 hrs to catch another flight to washington and then wait on for 6 hrs for a connecting flight to houston.

Make my trip team says - they were no responxible for the flight change schedule from hyd -Doha. and suggested an alternative as wait for a week and follow the new schedule.

They are and have eaten lot of money. Guyz, this is a total frustation would want this organization to be banned at any cost.

I hope the consumer court would consider.

Thanks,
Vish.