[Resolved]  MakeMyTrip — Cashback not received

Hi,

I did a hotel booking (MakeMyTrip Booking ID: NH[protected]. I was eligible for a deal which entitles a cashback for a subsequent booking. I made a rail booking (MakeMyTrip Booking ID: NR[protected] and provided my hotel booking ID as a deal code in my rail booking.

Till date I have not received any cashback. I have emailed the customer care (Reference :[protected] and thought the auto response indicated that I would get a response in 3 working days, I have not heard from MMT so far.

I called the customer care and they told me that it is not valid for a Rail booking. But the website says that the cashback can be availed even while a rail booking is made

From the website( http://www.makemytrip.com/promotion/includes/Hotelstay-T&Cs_04042012.html ) ":-

"What is the offer?

Book any hotel in India with MakeMyTrip and get cash back on your subsequent booking within three months of this (hotel) booking as per the chart given below. The cash back is valid on booking any of the following: domestic flights, international flights, bus, domestic holidays, international holidays, hotels and rail."

I expect someone from MMT to clarify
1) Am I not eligible for cashback that you promised as per your website ? If so why?

2) why does your customer care say that it is not valid on a rail booking, when your website says so?

Please clarify.

OK, I got the cash back as they had promised, though the reply was a bit late,

Thanks MMT for restoring my faith in you and your services...

I am closing this complaint...

They did the same thing to me for international flight ticket. Deal code was accepted for another offer on international flight and when I approached them for not getting cash back on stipulated time. I was misinformed first about Deal Code being applicable only for domestic flight. When I showed them the link: http://www.icicibank.com/online-services/offer-zone/MakeMyTripSpecialDeals.html

They said system does not find your deal code. They are fraudsters. First they tried to manipulate me with the wrong information and when it didn’t work they simply refused to payback.
Clearly MMT treat their customers STUPID and try to get away with lousy, MISLEADING information.

NEVER go for makemytrip. You will REGRET big time!!!
-Mukesh

Seriously They did the same thing with me . MMT is really worse

I had made this booking with HDFC offer of 25%cash back on basefare (HDFCIFL). When I didn't receive the cash back after 20 days . I then wrote to the customer care and they replied that the cash back is not available because as per the terms, you haven't used the deal code in the promo section .
They now claim that I haven't used the deal code for which I won't get any refund . I have used the deal code and also used my hdfc debit card for the payment. They have cheated many people and I am one of them

Seriously NEVER go for makemytrip. You will REGRET big time!!!

booking id NN[protected]