[Resolved]  MakeMyTrip India Private Limited — Refund is not given of the waitlisted Train Ticket

Address:

Madhya Pradesh

I made train tickets reservation through makemytrip.com on 2 Apr 2012. The details of the booking are as follows:

1. Train No.: 12434
2. Train Name: Chennai Rajdhni
3. Boarding station: Bhopal Jn
4. Departure Date: Thu, 12 Apr 12 (00:05)
5. Departure Station: Bhopal
6. Arrival Date: Thu, 12 Apr 12 (20:15)
7. Arrival Station: Chennai
8. Class: First Class AC
9. Quota: General
10. Distance: 1482 Kms
11. Ticket Amount: Rs 8,030

The agent booked the tickets and displayed the following details in its website and sent me a copy of the invoice and ticket on my email id:
MakeMyTrip ID: NR[protected]

Transaction ID: [protected] PNR NO. [protected]
Train No. & Name: 12434 - Chennai Rajdhni Date of Journey: 12 Apr 2012
Class: 1A Booking Date: 2 Apr 2012 10:59 Boarding Date: 12 Apr 2012
From: Bhopal Jn (BPL) To: Chennai Central (MAS) Distance: 1,482 kms
Boarding: Bhopal Jn (BPL) Reserved Upto: Chennai Central (MAS) Quota: General
Scheduled Departure Time: 00:05 Total Fare: Rs. 8,030 Adult: 2 Child: 0
Passenger Mobile No: [protected] Note :- NEW TIME TABLE FROM[protected]

Fare Details:
1 Ticket fare Rs. 8,030 Rupees Eight Thousand Thirty Only
2 IRCTC Service charges Rs. 20 Rupees Twenty Only
3 MakeMyTrip Fee Rs. 20 Rupees Twenty Only
4 Bank/Card charges Rs. 146 Rupees One Hundred Forty Six Only
5 Total Rs. 8,216 Rupees Eight Thousand Two Hundred Sixteen Only

Passenger Details:
S.No Name Age Sex Concession Code Booking Status/Current Status/ Coach No/ Seat No
1. M Naved 25 Male - CONFIRM / - - -
2. Sana Khan 23 Female - RLWL 1 / - - -

After the chart preparation it shows the below details:

Name Type Age Coach / Seat / Berth / Status
M Naved Adult 25 H1 / E / -- / CONFIRMED(CONFIRMED)
Sana Khan Adult 23 -- / 0 / -- / W/L 1(W/L 1)

As my tickets were partially waitlisted, I tried to cancel the confirmed ticket. I contacted the customer care through phone no. [protected], informing the cancellation of the confirmed ticket. They asked to file an online TDR for the confirmed ticket and the other ticket will be refunded automatically into my account. I did the same and again called customer care, confirming the status of TDR filing receipt and they informed that they have received the request. But I did not receive any refund after one month. So I contacted customer care through phone and asked the refund status. They informed me that it is in process and it would be done by 10 jul 12. But i did not receive any refund till 10.07.12 and again asked their customer care. They informed that I had to file TDR for the waitlisted ticket and since I did not file it, the refund was not processed.

I feel cheated by the travel agent and send an email to their customer feedback on [protected]@makemytrip.com. But till date i have not received any response from them. Kindly help me as the agent did not offer me the service and took the full payment. On asking the refund, no response is received from the agent.

I want the full reimbursement of the refund of the tickets as soon as possible.