[Resolved]  MakeMyTrip — Refund and horrible service

Address:

South 24 Parganas, West Bengal

Hi, This is regarding my railway booking with Make my trip. I had booked 2 ist class tickets from Howrah - Vishakapatnam from Howrah Chennai Mail on the 12th June 2010. My mom could not come hence i wanted to cancel her ticket. I tried cancelling the ticket but the website was not working hence i called the call center after 30 mins of fruitless attempts. I called the call center where the lady said she wont be able to cancel my ticket ad the chart was prepared and I have to raise a TDS. I clarified with her that the cancellation policy says that 25% will be deducted if I cancel the ticket before 4 hours of train departure. I tried to raise an TDS 5 1/2 hours before the departure of the train.

I website was not working and i got a automatic response regarding website not working, which indicates the time of the mail as 18:24 and the train departure is at 23:24 PM. I called the call center again to seek help in raising the TDS as I dont want 50% cancellation of the ticket.The agent by the name of Reza was incompitetant, was not willing to listen or transfer the call to any other agent or manager. He was not willing to help at all and did even made an attempt to understand my issue. I had to disconnect the phone after wasting 30-40 mins with the agent . The standard phone bill will be charged for fruitless call . I had to go through unnecessary inconvinence and loss of money as I am still not able to raise TDS . The web site is still not rectified and nobody is ready to listen to my grievance . i sent a mail at customer service department but recieved a standard response.

I would like you to take action against the company and get my money as well as compensation for time and money wasted on call on the date of departure when i had other important things to do.

Thanks & Regards
Harpreet

I am attaching the mail as a proof that I tried to cancel my ticket 4 hours prior to the departure of the train