MakeMyTrip — No refund in case of flight cancellation

Address:

Thane, Maharashtra

Hi, I was travelling from Mumbai to Dehradun on an AirIndia flight : - Air India - AI-864 from Mumbai to delhi and on Air India - AI-9819, I got an SMS a day before travelling that my Delhi DDun flight has been scheduled to 29th June. I called the makemytrip people and said put me on another flight or let me know the procedure to get refund, they told me to refund i need to cancel the whole ticket and re-book this again which was then costing me around Rs[protected] where I had booked my fight ticket for just Rs.4933.

I traveled from Mumbai to Delhi on 28th and got an sms on the same day that my flight for 29th has been canceled, when i tried reaching airline to provide me with refund amount, I was told that ticket was booked through makemytrip and they can only claim the amount. I have been chasing makemytrip but I am not getting any response, they say that they do not have any updated information about the flight cancellation for 29th June and I need to visit the nearest Airline branch office and collect a stamped letter stating that flight was canceled from 29th June then only they will provide me refund.

Why should a customer chase an airline when one has booked the tickets through these middle agencies??? what is the role of these agencies?? if they cant help the customer then I don't think they should exist.

My Reference ID is[protected] for complaint logged with makemytrip, please look in to this matter.

Telephone no. [protected]

Rgds
Praveen