[Resolved]  MakeMyTrip — REFUND OF CANCELLED TICKET

I had booked an Indigo Airlines Ticket from MakemyTrip.com on 25th April 2010, Booking Id[protected]. PNR # - Y4H3DG. Departure timing 25th April 2010, 18:20. Ticket cost Rs 8392.

On the same day at around 12 noon, I requested MakeMyTrip to cancel the ticket. MakeMyTrip representative confirmed that only Rs 1000 will be deducted as cancellation charge and the rest will be refunded. I gave them confirmation for cancellation.

To my surprise only Rs 120 was refunded. On enquiry, I was told that the amount could not be refunded as the ticket was cancelled in less than 6 hrs before flight departure. They refused ANY FURTHER REFUNDS.

First of all, I had made the request before 6 hrs to departure.
Secondly, Indigo Airlines confirmed to me that my ticket was NEVER CANCELLED by MakeMyTrip.
Third Point is that MakeMyTrip portal reflects that my cancellation date is 27th April 2010. I requested for cancellation on 25th April 2010 and never contacted MakeMyTrip on 27th April 2010.

Please Help. It's Hard Earned Money.

Thanks,
Anubhav.

Make My Trip — Refund on Cancelled Ticket

Reference ID: [[protected]]
Sub: refund on cancelled ticket
booking id : FLT[protected]

My ticket got cancelled on 29th Aug'2009 and since then I have been continuously following for the refund.

The Jet flight didnt fly due to their pilot's strike.
I was informed by Jet that I an eligible for full refund.They stamped the cancelled tkt for full refund.
Since then, I've communicated over 30 emails with makemytrip with no satisfactory reply.
First they email apologizing for the delay; then some Preeti calls/writes that pmt is on the process; then they talk about certain deductions; then they ask for documents as if they dont have it; then they disappear . Now when I call at call-centre after waiting for half an hour;their representative says that its an old matter and doesnt reflect in the computer and a senior representative will call me personally.
Such pity acts by these companies !!

If Makemytrip want donations, they should ask for it. We will charity more money.
Atleast these companies should not do frauds for such petty amounts.
I think they should be taught a lesson from Consumer Forum. Their licenses should be cancelled.

Sudeep.

I will send the details of my bank and account number. But let me inform you that whenever I plan to file a law suit at Consumer Forum; an email from you for transferring funds bank into my account come; but later nothing like it happen.
Is it the way you guys calm the agitated situation. Eventually you dont pay !!

I hope to expect correct business ethics this time and trust in better management.

Sudeep.

Dear Mr. Agrawal,

With reference to your complaint regarding booking Id NF[protected] and NF[protected], please note that E-Coupon amount of INR 400 (Insta400 offer) has been adjusted against the your final refund amount and balance refund of INR 1593 has been processed to your account.

Regards,
Team-MakeMyTrip Care