MakeMyTrip — Wrong deduction by makemytrip and no refund till date

Address:

Uttar Pradesh

I booked 2 bus tickets from Kanpur to Delhi in UPSRTC bus on 22 June 2012 on makemytrip.com. But to my surprise Rs 1510/- were deducted from my IOB debit card but I got no response from them for more then an hour. I called the customer care who said that the booking has failed and the amount will be refunded to my bank account in 72hrs.
It is very sad to say that over 72 hours are over and I haven't got my refund back as of now. I tried booking 2 bus tickets worth Rs 1510/- on 22 June 2012. But instead of getting tickets I got deduction of my money from debit card without even a single email, call or any other intimation from your side. I didnt even knew my booking Id until I made a call to customer care personnel. I thought I had lost my money to makemytrip.com. I am still not very sure if I will ever get my refund from Makemytrip. They are not bothered at all about my refund. These are my booking details:

Date and time of booking : 22 june 2012
Time of booking : 1305 hrs
Method of booking : IOB Debit Card
Amount deducted : Rs 1510/-
Booking id : NU[protected] (as told by customer care as I never even knew my booking Id hours after booking)

It was my first and a very bad online ticket booking experience with makemytrip.com. I hope this is not another scam/fraud online travel tickets booking portal. I was planning to go to Vaishno Devi but I am so badly disappointed by your services that I had to cancel all my plans.