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Maruti 800 — Poor service from Vipul Motors, Jaipur

I had given my Maruti 800 to Vipul Motors, Malviya Indus Area, Jaipur for routine service.

After given it to service centre i got a call from services assitant Hunuman Rathore, he inform me that apart from the routine service there are few parts are also need to be replace and your car would be perfectly alright and you would not be bother about any part replacement for next 2 years, i asked how much it would cost to me, he informed that the total cost would be around 4000/-, when i ask for some discount he agreed to give discount of 15%.

After 2 days when the car was given to me the total billing amount was more than 6500/- and the total discount was given in that bill was marely 6-7%, apart from the excess billing there was new problem started and the car was started to make noise like a tractor and the collent was also leaking.

When i infomed to the Hanuman Rathore about the new problems which was not there before, he asked me to bring the car again to the service centre, when i went there he informed that the hose pipe and timing belt has been cut therfore has to be changed and the problem will be resolved, he charged Rs. 1200/- again for both the things, however the problem was due to mishandling at the service station, although i paid the amount since the service centre was not releasing the car without payment, after making the payment i noticed that the noise for which timing belt was replaced was as it is.

When i ask Hanuman Rathore that the problem not resolved, he replied that the problem will be resolved once you get the chamber replaced.

I never expected such a horrible services from an authorised service centre, If this is the level of sevices from an authorised service centre, than i must say that such a centre should be closed immediately.

Pls do the needful in this regard to refund my money back and resolve the problem immediately.

If my money not refunded and problem does not get resolved i would be forced to consider legal action against Vipul Motors & Maruti Suzuki.
Complaint comments  2 Comments     Updated: Share0Tweet0


I support this complaint. Dear Vikas, I support ur complaint as maruti car show room dealers doing not only this but many other kind of cheatings to customers only because of people’s trust in Maruti company.

Sanjey- Let's strengthen consumer rights protection bodies and do united efforts to control the menace of corruption, cheats and forgeries at large level.
You are true vipul motors, malviya nagar, jaipur workshop is cheating the customers with unnecessary replacements.

This is the second incidence in continuation where vipul motors has disappointed and delivered a sub standard quality of service.

Last time i got my car serviced, i was told to get the wheel alignment done i agreed but when i got my vehicle back; after driving a few Kms, it started giving a burning smell, i called the service center and then have to resend my car to get it checked, the guys did nothing said it is perfectly ok. the smell keep coming and few days later i noticed my right front tyre being eaten away. i referred to a private service center and then i found out that tyre is jammed and that smell is because of the brake disc heating up.
supervisor was someone named Sahu.

This time i mentioned few problems like Wiper jet, steering making noise and change of wiper blades, all these problems are as it is on the other hand the service station guys advised me to get Clutch plates changed, carbon de flaking, steering column change i mean they wanted to change everything.

This time supervisor was some guy named Mukesh.

My car has run only 20, 500 kms, it's been serviced 5 times all on time and from vipul only.

These people want to change everything that is not a right method to make money by cheating the customers.

Highly annoying, dissatisfying and damaging to name of vipul motors.

Make - Maruti 800

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