Maruti Alto Lxi — non attendance by the executive

Address:

Ahmedabad, Gujarat

i have purchase a new alto lxi on 15 april 10. Insurance was done from maruti itself. on 19 ,little damaged occured in the body, i contact to the same executive, but i didn't get any positive reply, still i could not receive insurance paper and the invoice. i also purchased some accessories from the workshop but he did not give any receipt. why .... now i want that my damaged should get repaired earliest as soon as possible only... the name of the executive is dinesh rawal from kiran motors navrangpura ahmedabad. now i am very unsatisfied from yr service. a lot of promises are done before purchasing but after that forget the customer. Is this the policy of maruti...