[Resolved]  Maruti Suzuki / Ritz Vxi — URGENT- Cheating and Misbehavior with the customer

Address:

Indore, Madhya Pradesh

Looking forward your quick action on this as this is my second level of escalation to Maruti Suzuki India and even if I dont get positive response/action from Maruti end then I will have to ask Consumer Forum and Media's Help as well.
[protected][protected][protected]URGENT Please[protected][protected]

To,
Maruti Suzuki Ltd.India,


Subject: Complaint against services Rukmani Motors (Maruti Dealer), Indore.


Dear Sir,

I would like to inform you regarding delivery of poor Maruti Services and miss behavior by your autorized dealer Rukmani Motors,Indore and in favour of this some strong reasons are as under find them and do need full to sort the problems of a customer, I have purchased a new car model Ritz vxi (color-chocolate) from Rukmani Motors,Indore Showroom registration no of my car is MP.09 CH 7029 engine no is D13A1462924 chassis no MA3FDEB1S00206880 purchase date 18.11.2010 and I am dissatisfied with the services provided by Maruti Suzuki autorized Dealer and representatives of specially after sales.

I regret to say but this is cheating with a genuine customer who comes at your showroom and invest his valuable money based on your reputation my complaints in my new car is as under:-

1) Dent on opposite side of driver
2) Less average
3) Teflon coating is not done properly.
4) Central locking is not working properly.
5) Front glass is blind and have scratches on it.
6) Head light is very dim.
7) Sun film not fitted properly.
8) Ist servicing not done properly.

No work is done like a reputed firm by your employes and no of times regarding all these matters i've contacted to Mr.Amol (Maruti Dealer - RUkmani Motors, Indore (MP)) but there is no response given to me by him also when I've discussed thse matters with Miss Priti Mehandidatta she force me to put a mail and challenged me to do as I can and.same words used by Mr. Nilesh Somani. These employees have also threatened to me and my family members to be ready to face anything wrong if we go againt Rukmani Motors, Indore.


Please do need full in this matter and put help to a customer who is in need and proove Maruti Suzuki is the no one brand name in customer help and after sales services in India and for services till the satisfaction.

Looking forward your quick action on this as this is my second level of escalation to Maruti Suzuki India and even if I dont get positive response/action from Maruti end then I will have to ask Consumer Forum and Media's Help as well.

I am also putting this complaints on web portal for your visibility and your information.



Thanks and Regards,
Krishna Kumar Parashar
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