Maruti Suzuki India Complaints & Reviews

very bad and hard suspension cannot even travel.
The car is pulling to the left.
This complaint was there from the first day.
Please take ness action,

I had booked the Maruti Suzuki Swift VDi car on 1st July 2008 at sai service Station Andheri(E), when I was told that it will be delivered in 3 to 4 weeks time. However I got the delivery after almost 8 weeks though full payment was done and my 1st EMI was almost due. The accessories at the Sai Service are excessively costly and substandard which are been sold under the disguise of genuine Maruti accessories.It was claimed by the salesman that the accessories available in open market are not genuine and they'll not be responsible if I get it from elsewhere. In fact they costs almost 35% to 40% less in the open market. There has been enormous delay in getting the car registered and additional cash was also demanded for clearing it at RTO.

I got Maruti 800 on Sept. 11, 2007. Registration number of the car is UP32-CE 0689. At the time of selling the car KTL Showroom, located at HAL faizabad Road Lucknow promised me to provide 2 free service of tefflon coating under scheme, one at a time of getting the car from showroom and one at the time of third service. The first promise was fulfilled, but when I drew attention to the poor quality of Teflon Coating they told us that due to rush and festival season of Dusshehra and Diwali they will definetly improve the quality of Teflon during third free service. Meanwhile my car met with a minor accident, and I got repaired it from KTL workshop under insurance scheme located at Ismailganj, Lucknow. I got the delivery of the repaired car and drew my attention to the teflon coating after the repair work been carried time. Again I got an assurance from Mr. Bhardwaj the station incharge of workshop that the teflon coating will be done during the third free service.
On 24th August I received a reminder from the Chinhut Service Centre of KTL for the third service. When I reminded about the teflon coating. I was asked to contact at showroom and meet Mr. Janardan for getting the order for free teflon coating during third free service.
When I contacted Mr. Janardan he forwarded the matter to Mr. Sanjay Singh, who gave a negative reply that second free teflon coating will not be provided in any case as there is no written agreement between them and Us. Only those thing will be done which is written on paper. When I reminded about the promise. He said that it was all selling funda of the past and they have nothing to do with that sort at present time.
It was a shock to me, that the company representative was talking like that. I preferred, not to talk or argue with them and preferred to withdraw myself from further representation at the centre.
So is this the attitude they have shown towards the customer. Really a very horrible experience with these dealer who adopt all false selling tactics to grab the customer and sale

Regards

Jalaj Singh
[protected]

I am an NRI and 3 months back I booked for Maruti Swift Dzire Vdi silky silver on my fathers name, going by the dealer’s (AVG motors –Thiruvalla) commitment of maximum three months after paying an advance of INR 50, 000. Now when approached they expect this to take 3 more months. Is this normal with Maruti (COUNT ON US), or is the dealer’s role questionable. The company’s website says “one million promises”, the company should be serious about its commitment with customers and fulfill its promises. Why is Maruti not making this clear as to when they can deliver, or if they can’t do it why do they take bookings along with advance?

There is nobody from the company whom you can contact.

I am an owner of Maruti SX4 which has a problem of it's gear box getting jammed again and again . On my first complaint the clutch was replaced but the problem still persists and i am in no mood to carry on with this car which is a year old with run of 7500 Kms and i wish to have email id of Mr. Pankaj Narula, Chief GM ( Service ) so that i can update my issue.

Hi,

I bought Maruti Swift 2008 model from Sai Service, Edapally. It was very much friendly atmosphere till the delivery of the vehicle. When they gave me RC book, it had a mistake (model is written as 2007). I asked for clarification. Then i was told to wait till May. Then on May I was told to handover the orginal RC book to the guy who was there during the delivery of the car. I handed over it to him and i was told that it will be done soon. Everytime when I calls them I get a reply saying it is with RTO and there is big delay from their part. Now after in AUg end, they are saying, they cant do it hence customer has to go and do all things. I have maruti alto from another dealer ( Popular ) but I never experienced any issue from them. Now i regret for taking car from Sai due to these kind of bad service.
Thanks
Sanju

I have purchased my car in october 2006.
Before some months steering of my car was jammed and i had been put under survices in J K motors, but i am said that its remain hard. i request you sir please check it out n visit my car once, if you dont find steering hard like truck i will take responsibility of complain .

Hi

the story goes like this

spell mistake will be there ignore it please


in march we took info about the model swift desire lxi from rana motors tees hazari.
sanjay sriwastva was the person . he started calling us every 3rd day and tried his best to get our booking.at last we visited the showroomand booked the car on 13th april 08. swift desire lxi. they got a paper signed by us that the showroom will take a max of 3 to 4 months to deliver the car. they dint handed over the paper to us we had the booking slip( u have it scanned).

on 22nd june(sunday) rekha from rana moters called us and said that your car is comming in 2 days and plz get the draft prepared and we will handover the car to you on 24th or 25th june. we againg called up on 26 june to inquire, she said ki it was a mistake and wit will be delivered by next week.

since then we have been told that car will be delivered next week we called up. we were made sure if there is no info you will be called back and informed.but no call came from show room since 22 june .

after 1 month rekha called us and said that she is not dealing with our matter and it has been given to manish( team leader). he never called us to inform the status. we used to call every 2nd day but no satisfactory resp was given to us.

we were later told that compony has stopped produstion of lxi model as demand is low. we asked them to confirm our car as its 3 months on 13 july.

No one from the showrrom called us in the process and never informed us about the status . we were the only people to call showroom every 2nd day and ask the status .

on 27th july we had a word with gm of rana moters(Mr Mishra) and he assured us that car will be delivered to us in 1st week of august. but no car and call was given to us .

9th aug we called manish to give us in writing that there is no produstion in the co for lxi model. he trickfully changed his statement and said that production is slow. he denied us that he will not give us anything in writing.

on 13th aug it will be 4 months which was agreed by showroom and signed on paper ( the paper is with them in the booking file)




Thanks and Regards

Deepanshu Anand
Resource Specialist
U.K. Resourcing
M: +91 [protected]
internal num 830 6272

Sir
Despite of regular in touch from the M/s Vipul motor the Complain lodged in August 2007 regarding the seat problem cited at subject has not been attended/ repaired. This complain was processed by Mr Deenanath one of the Employee at M/s Vipul Mortor. I have been replied most of the time that your complain is transfered to service division they will look in to the matter. After a long time of one year I could not get the favourable and reasonable reply. So seat of my Car could not get repaired. I have purchased the car on 21 th of December 2006 with proper insurance and Extended body warranty. I have always visit only Authorised Service station for service and repaire works. As this complain is lodged only in August of 2007 so it should be treted as problem before this time. Detail of this Problem may be well said by Mr Deenanath.
My request is please look in the matter and short the problem Since you produce more than 4000perb year of even newly launched Car but here you have taken 1 year for repair a seat of a car.

Cheif General Manager (Services/Grievances)
Maruti Suzuki
11th floor, 25 Jeevan Prakash
K.G.Marg,
New Delhi-1
Sub: Complaint regarding service and attitude of your dealership M/s Akanksha Automobiles, Rudrapur, Distt U.S. Nagar, Uttarakhand

Sir,
I Dr Mrigesh Chaudhary resident of II/413 Govind Ballabh Pant University of Agriculture and Technology had purchased a Maruti Swift VXi (UA06 F 7669) in the name of my wife Dr. (Mrs.) Meena Mrigesh. We were a very proud and highly satisfied owner of our vehicle, it had been our prized possession, apple of our eye till a few days back when we decided to get it serviced and accidental repair (The doors were scratched and the front bumper had to be changed) at your dealership M/s Akanksha Automobiles, Rudrapur. In fact we were so happy and satisfied with your product that we always recommended Maruti Suzuki to our friends. In the last 2 years since we purchased our vehicle we have been instrumental in convincing four of our friends to go for Maruti (2 Swifts, 1 Wagon R and 1 Alto).

To give you a brief outline of my grievances first let me give the chronology of events that led me to write to you.

Chronology Of Events:-

I left my Swift (UA06 F 7669) for servicing and accidental repair on June 12, 08 at M/s Akanksha Automobiles Rudrapur. The delivery date was 16.06.08 but the vehicle was not ready till the evening of 16th and I was asked to come next day but again the vehicle was not ready till the evening of 17th, then again I went to collect my vehicle on 19th evening but to my dismay whatever I had asked for in the service was not taken care of, and the finishing of the paint job was very rough even the bidding of the windows were not fixed. And they wanted to deliver the vehicle to me saying everything is fine and OK. On my protesting that neither the service nor body shop work is proper they asked me to come later but since I had to go outstation with my family so I received the vehicle with pending works at around 7.30 pm. Mr. Abhishek Yadav, Works Manager was present who assured me that he will get the things done once I bring the vehicle back.
Since I had given the vehicle both for servicing and accidental repair what really happened is that the service people changed the oil, oil filter and checked the horn which was causing problem and passed the vehicle to the body shop, as rest whatever I got written in the job card and whatever I had told the person who attended me (as the person had not written all the problems in the job card saying that these things will get normally checked in service) was not taken care of. The standard of service can be understood by the fact that at around 7.15 pm when they were delivering the vehicle saying that the work is complete one of the brake lights was fused, which when, I pointed out was changed by Mr. Govind a person from body shop as people from workshop had already left.
Thereafter Mr. Ratnesh and Mr. Bhuvnesh of Customer Care Department Akanksha Automobiles came to me for feedback. I showed them the vehicle and they agreed that neither the service nor the body shop work was satisfactory and they suggested that I attend the customer meet. I attended the customer meet where I asked the available officials to see my vehicle on the spot but I regret to say that on several requests only Abhishek Yadav Works Manager inspected my vehicle and asked me to make a list of problems which he handed over to Ms Nirmala Joshi (CCM). While others were not at all interested, it was more like a party for them with refreshments and an opportunity to offer people to act as their agents in lieu of Rs 1000 commission. If this is what the customer meet is I fail to understand the logic behind holding one. They should be open for criticism also. Everything is not always rosy. That day they took the vehicle and did wheel alignment and suggested me to leave the vehicle later after 20th of July as some filter in the paint shop was to be changed by then.
Again I left my vehicle on 25th of July for sorting out the previous problems and getting the front passenger doors’ scratches removed under accidental repair This time Mr. Abhishek Yadav himself inspected the vehicle and made a list of problems and handed this new list again to Ms Nirmala Joshi (CCM). I asked Ms. Nirmala to tag both the previous and the new list to the job chart. Mr. Abhishek Yadav (WM) assured me that he personally will take care to see that all the problems are sorted out and will check all the points before delivery. He further said that he would personally deliver the vehicle at my residence, to which I readily agreed and assured him that I will drop him back. This time the vehicle was scheduled to be delivered on 28th of July but the vehicle was sent by Mr Abhishek to my residence on 31st of July, without inspecting, with The Customer Care Executives Mr. Ratnesh and Mr. Bhuvnesh. Which on inspecting I refused to accept as again the work was very unprofessional. There were blobs of paint, the paint was grainy not properly rubbed, the doors were not adjusted, and the complaints which I had given in writing were not rectified. The facts were shown to both the Customer Care Executives on the spot.
During the whole episode I was continuously being told that this problem is of body shop and that is of service. My argument is that the customer is not concerned with internal problems. Only one person who is capable of interacting with both the departments and is responsible for both the departments should handle the customer. The customer is not required to run from one department to other. On asking whom to talk to and who the boss is of both the departments I was told that some Mr. Agarwal is the General Manager and I can contact him. But on asking his contact no. I was told that his no. can not be divulged without permission. Well, if the person can’t be contacted by an aggrieved customer what is the justification of his post?
The most horrifying thing was that the rear seat had been damaged when the vehicle came for delivery on 31st of July. Somebody had deliberately stabbed the seat and cut the cloth and the foam through and through! This also was brought to the notice of the Customer Care Executives at the spot, and conveyed to Mr. Abhishek over phone. I refused to accept the vehicle and returned the vehicle with a written complaint to GM Akanksha Automobiles. I had categorically written that, ” I refuse to accept the vehicle, till the problems are rectified and the damaged seat is changed. To damage a customer’s car, if a complaint is lodged, against negligence of duty is not acceptable at any cost.
On Saturday 2nd August I rang up Mr Abhishek to enquire about the status of my car he told me that they are trying to obtain the foam and the cloth from open market. When I asked him why not genuine? He told me that the seats are not supplied by Maruti and are obtained from open market only. On asking him that can he give me this in writing he declined. I told him specifically that I want only original seat. To which he replied that he will talk about it to the GM. I was highly surprised when today (4th August) Ms. Geeta (CCM?) called me up and told me that they have purchased a new seat cover from open market and the car is ready for delivery and that the seat cant be changed.
Till date the car has been with Akanksha for 19 days! They keep on giving dates which they never intend to honour. On 25th when I left the vehicle Mr. Tripathi of Body shop told me verbally to expect the vehicle on Wednesday but when I received the job card there the delivery date was mentioned 28th of July ( Same thing happened with me before). I would like to ask that when they know that they can’t deliver on a given date then why they give it in writing? Is it to fool Maruti which keeps a track on the expected date of delivery, but not the real date of delivery? My humble request to you is that please keep a track on the real date of delivery and the cause of delay also! Further they have damaged it! I have lost all faith in Akanksha. Since the vehicle is with them for so many days and they are showing their angst by damaging my vehicle, I request you, to kindly get it inspected by Maruti Official before delivery. So that I am sure that they have done no further damage by replacing something in my car. I feel that I could do a better paint job with a brush then what your so called climate controlled paint shop is doing. FURTHER ON INSPECTING MY CAR YOU WILL BE ABLE TO BETTER UNDERSTAND THE CARELESS AND NEGLIGENT ATTITUDE OF YOUR OUTLET which is bringing disgrace to a company of such repute and Stature!
I HOPE THAT MY GREIVANCES ARE TAKEN CARE OF AND A MARUTI PERSONNEL INSPECT THE VEHICLE TO VERIFY THE STANDARD OF SERVICES AND PRACTICES BEING FOLLOWED AT AKANKSHA AUTOMOBILES RUDRAPUR. All my grievances are there in writing, but nobody at Akanksha seems to take any notice. You will agree that it is highly inconvenient to leave a vehicle for such a long time.
Regards.

Dated: August 4th, 08 Dr. Mrigesh Chaudhary
II/413 G.B.Pant Univ. of Agri. & Tech.
Pantnagar, Distt.- U.S. Nagar,
Uttarakhand, India
Mobile No.- [protected]
CC-
1. Suzuki Motors, Japan for necessary action please
2. Akanksha Automobiles, Rudrapur

R/sir,
I 've booked a car model name MARUTI SWIFT DEZIRE on 08/04/2008 in swani motors and i've paid a cheque of Rs.64680/= to SWANI MOTORS having cheque no.700154 o[censored]nion bank of india from a/c no.[protected] on the name of M/s VEE KAY ENGINEERS.The tottal amount includes Rs11780=00 of 1st EMI and Rs.500=00 of temporary no. and Rs.2400=00 of processing fees and Rs.50000=00 of booking amount of the car having reciepts no.92, 93, 91&19 of M/s SWANI MOTORS PVT. LTD. LUDHIANA.They booked my car on the promise of delievery within 5-6 weeks as per written in their reciept.But they are unable to deliever the car till now after 15 weeks.I've sold my old car i.e. fiat uno on the behalf of their promiseto deliever car within 5-6 weeks.But right now i dont have any conveyance to travel which is affecting my business adversely.i am suffering both physical and mentally harrassment along with losses in my business due to non availability of conveyance.
I've made several mistakes on helpline no.of M/s MARUTI SUZUKI INDIA LTD. to their executives Mr.VINOD KUMAR on 18/06/2008 having complaint bno.693071 and another complaint to Miss NEHA on20/06/2008 having complaint no.696751 and another complaint to Mr. JATINDER having complaint no.701611 on 23/06/2008 in which all these executives promised to deliever car within 1 to days in which they failedb to fullfill their commitments.we also have sent several e mails to M/s MARUTI SUZUKI INDIA LTD.But their was no response from their side.
After that we contacted the area sales manager of M/S MARUTI SUZUKI INDIA LTD. for the delievery of car but the result was same.he promised us several times that he will deliver car within 1-2 days but there was no response from his side.
Besides this physical and mental threat we also suffered the increase in ex showroom price of the car of Rs.18000/= i.e the basic rate difference between the price of car at the time of booking and till now.
During this hactic period ICICI BANK who was sanctioning loan against my car has refused to sanction my loan as they said their is a long time gap between the booking and delievery of the car so as their is a difference in the rate of interest between this period.As i've earlier said that i've paid Rs.2400/= as processing fees of my loan case and Rs.11780/= as 1st EMI of car loan case in which the ICICI bank is refusing to pay back my processing fees of Rs.2400/= as they said that it is M/s SWANI MOTORS PVT. LTD. fault that they dont have delievered your car within time.
So sir i kindly and hopefully request you to pay attention on this matter and help me to come out of this trauma and help me so i can get fixed to my earlier routine and run my business smoothly

I purchased a Maruti Baleno car in October 2005. Since then the clutch has been a problem area with the following issues at different points of time (some concurrently): (a) Judder at the time of engaging the cluch in the first gear; (b) poor clutch gripping, pick-up. Despite several attempts by two Maruti Authorised Dealers and clutch assembly changes several times, the problem remains unresolved.

Terrible experience.

I have a Wagon-R Car whose keys & copy of bills have been lost, kindly let me the original key no. for new preparation from maruti company and duplicate bill for my record. the Chasis no.MA3EED81S00409345 AND ENGINE NO.F10DN4233086, AGENCY : COMPETENT AUTOMOBILES LTD. (MANDI, HP). I REQUESTED MUCH, BUT NOT GIVEN ANY RESPONSE ALSO ON PHONE I.E. [protected].KINDLY HELP ME FOR KEY NO. & COPY OF BILL.

Sir,

I am having a 2006 dec Swift petrol car.From 9 months before started a steering rattling sound and the whole unit was changed and the complaint still in effect and now started a rattling sound from the rear part and engine sound is increasing day by day.I had given my car for servicing in Indus Motors Tvm, Kerala and I had noticed them these complaints, but nothing has been solved.Kindly do the needful


Thanks&Regards,

Ullas

Hi,

I Purchased Zen Estillo on 16thJuly 2008 from Bagga Link, Patparganj. The time when i purchased the car it revealed me the meter reading of 59Kms. The day when I took the delivery it started creating problem from that very day.I started the AC for just 10 Minutes and the engine was overheated for next 2 hours. I told this to the agent Yogender (Bagga Link Agent) but I didn't get proper response from their side.

On 20th July when i took out the car i faced a severe problem. After driving only 2Kms the engine started overheating and smoke came from the Bonut. I immediately gave a call to agency for help but was told to come there only as there is no one in agency to see me. And when i took it to agency I was given the feedback that the clutch plates are destroyed and they straight away asked me for Rs. 5000/- to get it repaired. My Vehicle that time showed me the reading of 67Kms only.

I know that it is not actually a fault from my side. It is either the manufacturing defect from Maruti or they have given me the used clutch plates. Otherwise why didn't they took any action when i complaint on the very first day about overheating of car. This is my worst experice with Bagga Link and Maruti.

Initially I thought of purchasing Santro Car.But due to the name and fame of Maruti I go for that. Therefore I request Maruti to consider my matter and provide me with the justice, otherwise i am looking forward to take the help of India TV and Aaj Tak to let the people know how Maruti Dealers are cheating public.

Name: Pooran Singh Bisht
Cell: [protected]

To
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015.
Dear Sir,
I am sorry to inform you that the quality of workmanship of your authorized service center M/s Spectra Motors -Malad, Mumbai is very poor.I have a Maruti 800 car purchased in October 2003 and have taken all precaution, carried out all services as per advice from service advisor of Spectra Motors.I have also carried out Anti Rust Treatment (with 5 years Warranty)as suggested by Spectra to avoid any corrosion /rusting of any metal parts of the car.Last week I noticed corrosion of the paint on the bottom edge of the left end side front door, this is the same door which was repainted by Spectra for accident repair some 18 months ago.Yester when I met Mr.Noel, Worshop manager, He told me that either, I have to replace the door or repaint the same and Anti Rust treatment is only meant for bottom body of the car which was contradacting the assurance provided by their service advisor four years ago.In fact they had done the treatment of all the doors and i get the same regualarly checked every six months with my service.As per the warranty of Anti Rust Treatment, They are suppouse to replace any part which are affected after applying this treatment.I am failing to understand how only the door which was repainted is rusted and how come Spectra can just wash off their hands from this.I request you to look into this.My car registration Number is MH - 02 NA 4619.

I had purchase maruti alto DD motors on 9th May 2008. I was told that I will receive my autocard with in 45 days.
But still I didn't receive any card from their side.
Today I was told that my application is not accepted due to some reason.

THis is the service provided by the maruti to their client .
Please provide me valulable suggestion

Thanks

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

July 16, 2008

Subject: Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. We purchased on April 9, 2007, a vehicle of type Swift/Diesel/VDI of colour B. Red with Chassis No.: 222289, Engine No.: 1006035, License plate WB 02 X 5702, from your authorized dealer Mohan Motor Udyog. The car was handed over for repairs to Mohan Motor Udyog on date 23/7/2007. This workshop is situated in an area without proper roads where even perfect cars would be damaged. I fail to understand why an auto workshop should be allowed in this area by Maruti. After facing several delays and going through a lot of harassment over a period of about 6 months, we were finally told by their technicians – Feroze and the workshop manager, Biplab Roy, that the car was ready. They had raised a very high bill of Rs. 93137/-. At the workshop, we found that the car had not been repaired completely and there was a sound from the injector. We were finally able to pick up the car a week later, the week of 21st January, 2008.

On July 6, 2008, the car got overheated and the coolant tank became empty just a day after refilling. We sent the car to Mohan Motor Udyog for repairs. On being informed by Mohan Motor that the car was ready to be picked up, our representative went to pick up the car on July 16, 2008, but found that the car is not taking start, and releasing a lot of smoke. The car is not in driving condition. Instead of fixing the problem, Mohan Motor had done servicing of the car. Overall, Mohan Motor has been highly negligent and given very poor customer service, and a bad name to your group.

Such quality of service is highly unexpected, especially from a reputed company like Maruti. Our group of companies has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

Compelled by your actions, we are pursuing this case in Consumer Court and other forums.

Sincerely,

Dear Manager
Maruti Udyog,

I for MS Maruti Ausadhiyam have purchased a Maruti Zen Estilo from Sky Automobiles, CUTTACK on 8th MAY 2008.After that, for servicing I have been harassed like anything. Hope this will be looked inyo seriously.

Thanks.Yours sincerly
Dr.Narayan Prasad Modi
For Ms Maruti Ausadhiyam

I booked Dzire on 09th April in Cochin, and I was promised delivery in a month, now its 3 months already, and still I have no clue, when the car will be delivered, or will it be ever? I mean, I have written numerous mails to the customer service, called them up, talked with the dealer and what not. And nobody is better than a wet bird.
Ever since I bought an ambassador, after waiting period of 4 months, thats in 1986, never thought that this age would return.
Waiting... for 3 months (and more).. for a car??
I have been reading the number of complaints regarding the delivery of Maruti Dzire, and I believe there are more people complaining about Dzire than the actual number of customers.
I really have no clue, how this can happen to the biggest car company in the county, who have won so many accolades. Or maybe this is just the beginning of the end.
I have lost all hope on Maruti.
... an ex-loyalist