[Resolved]  MARUTI SWIFT LXI — MAJOR BREAK DEFECT IN BRAND NEW CAR

Date : 01/08/2009
To
The General manger
Maruti Suzuki ltd
Plot No. 1 Nelson Mandela Road
New Delhi-110070
Tel :[protected]

Sub : - Major complaint from day of purchase of SWIFT LXI Model
CAR No. MH-02-BJ-9926
[protected][protected][protected][protected][protected]
Dear Sir,
With reference to the above we inform you that we purchased the above vehicle from SAI SERVICE STATION, Lower Parel, Mumbai and got the delivery on 19/06/2009.

Having got recommendation from few other users and also as per general reports. We preferred to choose a SWIFT Car in comparison to some other models in the Market.

However from ‘Day one’ of Purchase to Date we have faced repeated problems as described below.
a) On the first day of purchase (19/06/2009- Saturday) we heard some noise, each time we applied the brake.
b) On 21/06/2009(Monday) we complained to SAI SERVICE who advised us to send the vehicle for a checkup.
c) On 3rd day 22nd Jun 2009. They informed us that there was a defect in the brake pad which they replaced (receipt attached)
d) After 02 more days on 24/06/2009 the problem recurred, this time the noise was louder.
e) We contacted Mr. Nagesh Beerla at Maruti, Mumbai office
f) Mr. Beerla assured us that he would again have the brake pad / mechanism replaced & check the car in his presence
g) This 2nd replacement was again carried out within 02 days -24/06/2009 (receipt of replacement attached )
h) We were assured that this problem would not arise again (letter attached)
i) However within a fortnight we faced the same problem again
j) We contacted Mr. Beerla at Muruti Suzuki, Mumbai yet another time.
k) Now, we were informed that the brake pad mechanism in our car had been found to be from a defective lot & the new lot would arrive soon .
l) Once again, on 29/07/2009 the New Set BRAKE PAD Mechanism was replaced & car returned to us with full guarantee .

To our Great Surprise & Anguish, the very nest day on 30/07/2009, we found that the brake operation is emitting harsh screeching sound.

This has been checked & verified by Mr. Beerla (Maruti) & Mr. Subhash ( Sr. Works Manager – SAI SERVICE, Mumbai)

We are totally disillusioned, dissatisfied & unhappy with the whole situation.

As is obvious, we made the first mistake in accepting the replacement of an essential spare parts in a brand new Car on the first day itself.

But this was prompted by total faith in product & quality of MARUTI SUZUKI

We now finally believe that this is an inherent problem in the Motor Car itself & we are no longer prepared to accept ‘Experimentation & Research’ on a brand New Car that was bought by us just 3-4 Weeks ago.

We have sought legal advice & have been advised by our solicitors that NOW after providing 4 separate opportunities to your company ( as Explained above) we have now every right to seek complete Replacement of the vehicle.

We hope that MARUTI SUZUKI would wish to have one more happy customer & would provide us immediate replacement of the vehicle to provide us relief from our month long anguish.

We await your favourable response within 7 days of receipt of this letter, as at this stage we are holding a brand new SWIFT vehicle which we are not even using regularly for fear of a sudden breakdown

With Best wishes

Thanking You
Yours truly,

Mrs. Ami. V. Shipuri