Maruti WagonR — Poor response from Maruti Udyog

Hi,

I hv purchased Maruti WagonR from "Manan Autolink" Ahmedabad in the month of April, 09. Since that day I have lost my peace of mind. Response of Maruti is pathetic. Vehicle is not giving expected mileage. Though company claims that 15 Km/l in city condition and 17-18 km/l on highway, my vehicle is giving only 9-10 km/l.

Have escalated this to regional maruti office and requested them to get my vehicle checked on 7'th day of my purchase but they newer responded positively. I'm continue facing the same complain even after 4 months of purchase. Gear box is not working properly from the very first day. It is very difficult to change the gear especially reverse gear.

The interesting part is my vehicle break down on city road on 6'th day of my purchase and I waited for 2 hrs after calling the maruti service centre for break down service. No body turned up and finally I had to find a mechanic at my own to get my vehicle back in working order.

Even the contact number given on maruti's website was not correct which I highlighted to Sr. Manager level person but !!!

So after going through all my experience, my sincere advice to all of you is that if you’re thinking of buying a car, please don't go for Maruti. All the claims of Maruti for customer service are falls and better go for Hundai, GM or any other reputed brand.