[Resolved]  Maruti WagonR — Poor Response to Problems identified during Servicing.

Dear Sir,

I had taken my vehicle, Maruti Wagon R for servicing & attending to needed repairs to M/S Standard Auto Agencies, Jabalpur during August’2009.
A Job Slip cum Demanded Repair Explanation Sheet, S.No.4214 was prepared with all jobs listed and other details.
The Vehicle was delivered to me on 23.08.2009 where I found that the Central Locking System which was listed as not working in the Job slip was not attended too.
On enquiries it was learnt that due to some problem of non availability of Qualified Mechanic from M/S Nippon, the OEM of Central Locking, the job could not be attended however I was assured that since I come from Katni about 100 Kms from Jabalpur, M/S Standard Agencies shall arrange to send the mechanic to Katni and get the required repairs done and make the Central Locking operational.
On various occasions I did try to contact M/S Standard Auto for pending above said repairs on some pretax or the other was not attended.
Finally on 25th October’2009 I was informed that one Mr.Subhash, Qualified Mechanic for Central Locking shall be visiting Katni & he shall attend to the pending repairs.
Till evening I had to stay home to avail the services of Mr.Subhash who had some other engagements in the city. When contacted every time Mr.Subhash did assure that he shall make a visit to my place for attending to the Central Locking.
At 8 pm Mr.Subhash did wrung up informing me that he shall not be able to make it for want of time & he shall definitely visit on 27th Oct’2009 and attend to the fault.
Mr.Subhash on his part was trying to diagnose the problem without even having a look at it to which I objected and requested him to have a look at the machine prior to concluding. Mr. Subhash even commented that the equipment is no more on warranty to which I told him that the Central Locking is not to be operational only during the Warranty and the required repairs are to be carried out irrespective of warranty period.
This was also reported to M/S Standard Auto on 25th instant.
Even till today there is no trace of mechanic. When contacted M/S Standard Auto are not very supportive on the subject on the pretax that the Central Locking Mechanic is not their employee and hence they are helpless. They have of course again given a date of 7th or 8th of Nov’2009 when Mr.Subhash is expected to visit Katni and once at Katni he may visit my place also for the pending Central Locking repairs.
Further the Music system was also not attended to.
The state of affairs do not speak well for the after sales service

Regards,

A.K.AHELLEYA