[Resolved]  Maruti WagonR — False commitment

Sir/Mdm,

I am regret to inform you about the harassment made by your dealer named Banalari World Cars, Shillong. Few facts are furnished for your information and necessary action.

Three months back I have booked a Wagon R LXI (Petrol) vide Job quotation No. and date BWC 07/08 dated 06/03/2008 with the said dealer and as a token of assurance I have paid Rs.5000/-. But due to non clearance of papers from my employer’s part there was some delay in getting the vehicle. In the mean time I set mind for the Duo version of the same car and made a verbal request to my employer and the Sales Manager of the said Dealer. But my request was rejected by my employer as I am not entitled for Duo and the same was intimated to the dealer well in advance. Now when I am ready for the payment of the earlier booked vehicle they refused me to deliver the car showing the reason that car cannot be delivered until the Duo is sold. Even though I waited and they always made me visit the showroom for the last one and a half year, now again they are saying that the Duo is sold but I will be loosing Rs.2500/- as the same was given to the Duo customer as a discount which is not at all acceptable and is nothing but to harass me for no reason.

This is really unfortunate that they are representing a giant organization with this kind of attitude and deteriorating the reputation of the company to a great extent. Thus I request you to give this matter your immediate attention and give me a favourable solution.

Thanking you

Yours truly,

Phukan.