[Resolved]  maruti zen estilo — Delay in delivery of Vehicle (Repair after accident)

Hi All,

I am Vinod Maheshwari. I have purchased Maruti Zen estilo from Magic Auto in my wife's name Preety Maheshwari on 7th March 2008.

My Vehicle details are as follows:
1. Model: Maruti Zen Estilo
2. Dealer Name : Magic Auto, Dabri Mode, Dwarka, New Delhi
3. Date of Purchase: 7th March 2009
4. Reg. No.: DL9CS3121

This mail is reference to delay in delivery in my car from Magic Auto workshop, Mayapuri, New Delhi .

This is a repair after accident case. I met an accident on 12th June 2009. After that accident I have taken my car to Magic Auto workshop located at Mayypuri, New Delhi . There I met Mr. Ajay (Mob. no. [protected]), he has completed my insurance formalities and respective documentation for the Insurance Claim.

As per Job card, they have given delivery date on 25th June 2009.

As I have not received any estimates and details regarding repairable module and replaceable modules, I called Mr. Ajay on 19th June 2009. I had been promised to get details by Mr. Ajay before 23rd June 2009.

I did not receive any response from Mr. Ajay I called again on his mobile, but there was no response. Then I contact Mr. Nalwa (Mob. [protected]) for the respective estimate and tentative delivery date. I regularly called him, but again i did not receive any estimate.

Then I escalated this issue to Mr. R. K. Varma (V.P. in Magic Auto), after escalating the same I received the estimate on 3rd Jul 2009.

I have personally visited the Workshop on 4th July 2009 to know progress on my car and tentative delivery date. Mr. Nalwa promised me the same to deliver on 8th July 2009.

Yesterday (9th July 2009), I received a call from Mr. Nalwa that there is a problem in my car insurance as Surveyor is not approving the replacement of AC Compressor and advise me to talk with Surveyor. Based on his suggestion I called Mr. H. M. Gupta (Mob. No. [protected], Insurance Surveyor), as per him that part is repairable and workshop is not repairing the same, it can only be replaceable if manufacturer of this part declare that it is not repairable. Based that argument by Mr. Gupta I called Mr. Nalwa for the same, he told me that Maruti has authorized them and they have certified mechanic for the same and they found that part is repairable, it need to replaced.

I am horrified now that after seeing this type of service from Maruti and Maruti insurance both. I do not know who is right or who is wrong, but end of the day I am the customer who is panelized due these activities.

I would like to request to kindly speediest the process and give me the delivery of my car. It almost completed one month, I am not have any satisfactory date. I purchase car to enhance my efficiency in my service. I am getting affected in day to day life without vehicle.

Kindly take the necessary action on priority or provide me the stand by vehicle free of cost so it can not disturb my day to day life due to delay in your services.

Regards,
Vinod Maheshwari
+91-[protected]