[Resolved]  Maruti Zen lxi — maruti national insurance claim

Address:

South Delhi, Delhi

Dear sir

I am a loyal Maruti and National Insurance Co ltd. customer. I have Maruti Zen no. DL9CK1770 for last 5 years and have the card insurance from
Maruti National Insurance.I always get my card repaired at the competent and never faced the problem before.

I had an accident few days ago and damaged the Right fender,rear door,back panel and Dicky of my car(it was a collision).I needed to get the same repaired therefore
I came to Competent Mehrauli as always.But to my surprise the surveyor isnt clearing the claim.

I gave the car at 9 am on Friday, 16th of April and I got the call from surveyor at 8:31 in the night.Mr N L Sharma called up from his mobile([protected])
at night to inform and discuss about the claim.I asked him about the delay and requested to call up and meet tomorrow.Mr Sharma didn't call.
When I reached competent to meet him he wasnt available.I called him and requested to give me the email id or contact number
for customer grievances or the seniors.I was told that the seniors dont work on sat and sun and the same were not provided.
I had to beg the contact details from competent employees and google search.

Please explain for what purpose is the surveyor calling up the clients at night, why being a customer am I not supposed to receive the email ids
for customer complaints.Also please confirm why a loyal customer of 5 years shouldn't get the requested claim.I will also take up this matter to
the press if required.Please also tell why should I get the car insurance through your company and not someone else.

I at least expect a timely response to my mail and please consider my claim.

Thanks
Kapil Gupta