[Resolved]  Mata Electronics — Rude Behaviour and Long Delay

Address:Bangalore, Karnataka

Extremely poor service and very rude and arrogant behavior of Mr. Vijay of Mata Electronics towards customer. My camera was not repaired in 20 days since it was picked up and on calling vijay to enquire about the same vijay says very rudely why are u putting pressure on me.. i[censored] don't want it repaired take it back.... I have anyway decided to take it back without repair.... but extremely arrogant way of talking to customers... please refrain from giving your camera to Mata electronics....
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Aug 13, 2020
Complaint marked as Resolved 
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Last but not least,

They circulate a SMS containing ISO certification. Note that they run a shop with out any parameters which ISO required and these people doesn't know what is ISO and cheating.
Mata Electronics, S.P. Road
-Very Poor service.
-Not responsible.
-Time waste (long delay)
When I have enquired about Mata Electronics, I came to know some of the following.
1. They were only TV and other remote control sellers.
2. They have entered into camera service business recently i.e. only 10-11 months ago (as on today 05.11.2011).
3. They are not authorized for any of the camera brands. ( Please check the relevant brand websites)
4. They simply, daringly say that they are authorized for all the brands, through phone to customers.
5. Lying to customers will not yield a long relationship.
6. The above attitude shows that how cheap they are and how much we have to be careful.
7. All have the right to do business but not in this cheating way.
You guys checked out the shop on ground floor? or the first floor one?
After giving all the above points, don't you think that I have thoroughly checked your bad low grade business tactics?
I was there when the authorized issue was going on @ your place, after you have wrongly claimed that you were the "Authorized Samsung Service". Then the clients gone to Upperpet Police Station through Commissioner of Police and you have been severely warned by police. But still you are cheating other clients by fraudulently claiming as authorized service center for all camera brands even though you are not even a proper camera service center.
Don't fool clients by cheap tactics by fraudulently claiming 'authorized service' for all brands since it will not give long term relationship.
Near future you will come to know the fact, what is basic business ethics.
GOOD SERVICE AT MATA ELECTRONICS, ITS A EXPERINCE TO GET A CAMERA SERVICED AT THIS SERVICE CENTRE, I AM SATISFIED
I HAVE I DSLR CAMERA I TOOK IT TO ALL MAJOR SERVICE CENTRES IN BLORE AND THEY ALL ASKED ME 5-6 DAYS OF TIME, AS I WAS TRAVELLING I TOOK IT TO MATA CAMERA HOUSE AT SP RD, AND MR VIJAY GAVE ME MY CAMERA SERVICED IN 4 HOURS AND THE LENS PROMBLEM WAS SORTED OUT . THANX MR VIJAY
Why Rajiv proxy of Vijay himself appreciating his service centre.
Good joke and keep going confusing people.
And its nice changing your shops name for every year.

Mata Electronics — VERY GOOD SERVICE

I AM ABAY FROM BANGALORE, I HAD TAKEN MY CAMERA TO MATA ELECTRONICS, THEY CAMERA SERVICE AT MATA ELECTRONICS IS VERY SATISFACTORY AND I CAN ASSURE EVERY ONE THAT TAHE NEGETIVE COMMENTS ARE NOT TRUE AND MR VIJAY IS A VERY HUMBLE AND SERVICE ORIENTED PERSON. I AM SATISFIED WITH THE SERVICE OF MATA ELECTRONICS.
CAMERA SERVICE
I AM FROM G.K. STUDIOS AND WE ARE DEALING WITH MATA ELECTRONICS, FOR CAMERA REPAIR AND SERVICES OF ALL BRANDS AND MR VIJAY HAS GIVEN US THE BEST OF SERVICES AN THEY HAVE 5 BRANCHES IN BLORE. YES AS WE ARE SATISFIED WITH MATA ELECTRONICS, WE CONTINUE ARE SERVICES WITH THEM AND ALWAYS WILL.
Strongly agree. Had given a digital camera A 1000IS (rare model priced around Rs.10, 500) for servicing in Mata Electronics service center (S.P Road) in bangalore through Celebration store in old airport road. When I went to collect my camera, I was denied an invoice(for charges amounting to Rs. 2550), was not facilitated in testing the fix, asked to pay in cash and was humiliated and yelled at for requesting the invoice and the damaged/replaced spare. The store forcibly snatched the camera and retained it while the service center(Mr Vijay, Mr. Kumar) promised door delivery of the camera post the incident. Its been 2.5 months since this incident and they have still not delivered my camera and are not responding to my notices either. I have lost the camera for good apart from being humiliated and yelled at by the service center personnel.
Very very pathetic behaviour of Mr.Vijay at Mata Electronics. They are just a bunch of cheaters and nothing else. Took more than one month & gave an astronomical amount as quote. When I refused & demanded the camera back, used delaying tactics. very arrogant & pathetic. It is a cheating company. Please DO NOT GO to Mata Electronics. MATA ELECTRONICS ARE A BUNCH OF CHEATERS...BEWARE...
Thanks everyone for creating awareness against these cheaters(MATA ELECTRINICS). They think that we people are fools and will not be able to identify their proxy identities with quotes favoring them. Indeed such a cheap tactics to do business.

@Mr. Vijay- Instead of wasting time in posting fake comments on yourself, try to mend your ways and utilize this time to gain expertise on your work. I think this will lead to the betterment for your business.
Mr.Vijay Baja is No1 fraud, he cheats all the customer is differ angle i have given a flash for servicing it was some problem to change the reflector he said with in 2day he will chage but enven after 1 month it's not ready when i checked he sad the spare is not avliable, when i cross checked with local service center it's very much avliable, So again i call them they are very roude not responding correctly, They are only to make money in wrong way by cheating the customers.
Mata Electronics has given me customer service of the worst grade and yet stand their ground that it is not their responsibility to update the customer about delays in repairs. It has been a harrowing 15 days for me (Initial promise of 7 days), each time a lame telephone attendant who has no clue about anything says the technician will call me back in half an hour, which of course never happened. I advise people to stay away from Mata Electronics. Lesson learned the hard way - you pay peanuts, you get monkeys!
Is there any way to take legal action against Mr. Vijay from Mata electronics? The crook has been fooling customers either by charging exorbitantly for servicing cameras or by forcibly retaining cameras of innocent customers. I have been a victim of forcible retainment of my digital camera and have been a target of his rude behavior.
Anand Kapur's reply, Dec 30, 2020
This crook replaced parts in my drone and tried to cheat me out of a lot of money.

Terrible person and horrible behavior. Let's get together and take legal action against this fraud.
These people steals your camera internal parts . I have given my sony camera for repair assessment . After 2 days they called me and said that 2 parts need to be replaced and that will cost 2800. I asked them to pack it as it is and I dont want to do that . Then they told me they can offer a price to buy my camera instead of repairing it . I said it is a bit awkward and i will come and collect camera on same day .

when I am collecting it, They asked me to give back the order invoice, I said i need some proof for giving the camera for repair, in case if some parts are missing, i need an evidence for i have given it for repair at your shop . Then suddenly the shop staff captured my hand and taken the invoice forcefully and taken the camera back . They said my camera is not there and threatened me to leave the place else they will mandhandle me

I started requesting to the crowd in sp road downstairs of the shop to help in getting my camera back, and some people called the police, after police arrived they asked the shop owner to give my camera back . But still i havnt received the invoice / order document . when I asked police to collect that from the shop, They said then they have to charge the case against the shop in that case and i need to spend time time for that . So I was reluctant and left with the camera.

BTW before police comes, the shop owner was threatening me like they will chase me and attack my home etc .

This is not a single incident and I am seeing many such reviews online after a search
They lost my handycam's hard drive, which had 2 years of videos of my kid and my late father. Instead they gave me some one else's hard drive and I found the actual owner of that after much difficulty without their help. They have been very insensitive in their discussions and never even apologized for this mistake. Agree with all others, Vijay is very very rude.
hi, im sandeep from bangalore,
i have had a similar issue with vijay of matha electronics,
i had given my new canon 7D for repair and its been two years he has been cheating me by not returning the camera,
one point of time
*) he told that he sold my camera to some one in mumbai
*) never responds properly

its not just me. he has done this with most of the customers too, i have managed to get the details of the customers affected with similar treatment recieved by vijay of mata electronics . and they agreed to file a written complaint against vijay @ the police station,
so its time to put an end for his customer fooling tactics,
so with legal help & support from the local MLA & your precious support we can solve our issue, against this unfair business done by vijay

please contact me

sandeep
Ph: [protected]
Anand Kapur's reply, Dec 30, 2020
Hi Sandeep,
Do get in touch and let's take legal action.
My email is kapur.anand1@gmail.com

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    Karnataka
    India
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