Mata Electronics Complaints & Reviews

I had given my Tamron 70-300mm VC USD lens to Mata Electronics (SP Road, Bangalore) for fungus cleaning. Before the service, the lens was fully functional — autofocus, VC (Vibration Compensation), aperture control — everything worked perfectly.

After getting it back:

Autofocus and aperture control were still working.

But VC stopped working completely.

When I reached out...

I gave in my lens at their SP road shop for fungus cleaning, and they asked me to pay the full amount of Rs 2500. I was told it will be ready in two days ( on the phone they said one day but okay ). On the fourth day I had recieved no update and called at 9.30 am, and was answered by a very rude manager saying I'm at my residence please call the shop after 11am, the same person who first told me the lens will be ready in one day.

I called the numbers on the receipt but no one answered but I got a call back from another manager ( Mr vijay ) saying that there are 12 filters on top of the aperture, and 3 of them need to replaced to prevent the spread of fungus. this is optional. it will cost Rs 4800 to replace. I considered doing it but the man was very unclear about the technical details of the filters. what are these filters? I ased him if he can show me the part that will be replaced and discarded, he said it is not possible. why? upon further probing, he said we will do basic service, you can come and pick up your lens today.

at the shop I asked him again about the filters he spoke about, but he refused to show me a photo of the dirty filters, which I had requested earlier. He was unwilling to explain himself, proving that it was a scam. I spoke to another technician from another shop who told me that there is no such thing as 12 filters on top of the aperture, and it does not have to cost so much.

I avoided a scam and hope others will avoid mata electronics, they are rude, unprofessional, and out for your money. I just hope they have not scavenged parts of my very expensive lens.

My Canon 100-400 lens was ruined by these guys i have sent it for basic cleanup and fungus removal and they totally replaced original components with damaged, I found the problem after I sent it for re check with CANON master service center, they gave me a quote of 40k and suggested me not to invest into it anymore because of the irreplaceable damage these guys have done to it. These guys lure us through google marketing along with just dail so dont fall prey to these unethical people and loose your valuable gear, as all the photography lovers have a great emotional connection with their gear be cautious while checking for service centers online and always take professional's advice when you are sending your expensive gadgets.

DO NOT GET CHEATED BY MR.VIJAY from MATA Electronics. He will initially say it will cost 1000 INR for alignment+ service charges and take the camera. later tell you that they need to change the parts. I just had a software issue but they charged INR 14, 350 by simply changing the parts which were in good condition. I even asked them to show my old parts. they said they usually don't return as they sent it to Cannon company.

When I called him for an explanation, by mistake he told me on call that it was a software issue. he sent a message saying if they can't fix the issue within 3 days he will refund the amount. they took more time and didn't even refund. I asked me him to drop me an email on the same. he said he will not email and he spoke very rudely and asked me to do whatever I want.

Extremely poor service and very rude and arrogant behavior of Mr. Vijay of Mata Electronics towards customer. My camera was not repaired in 20 days since it was picked up and on calling vijay to enquire about the same vijay says very rudely why are u putting pressure on me.. i[censored] don't want it repaired take it back.... I have anyway decided to take it back without repair.... but extremely arrogant way of talking to customers... please...