Mattress From Home Town (Big Bazaar) — Defective Product

Address:

Pune, Maharashtra

Hi,

This is Atul Kulkarni. I stay in Ex-Servicemen Housing Society, Plot No. 19, Paud Road, Pune. I booked a Dreamline Mattress on 25th of September 2011. It was Sunday. The mattress was delivered on Yesterday(Tuesday) evening at around 0630 as scheduled. It was only my mother at home at that time. She could not pay much attention to the transport guy. The transport guy left the mattress in the hall and left the house with the my mother's signature. When I reached home at around 8, I saw that the mattress was defective (It was the case of torn cloth). It was about 2 inches. The mattress has not been moved anywhere from where it was kept by transport guy. Its still there. Well it was something that I could live with. But why should I when I paid 6000 for a brand new mattress that was delivered just an hour before. I immediately called up the customer care. They were not in a position to respond immediately as the shop was shutting down according to them and the Home Town manager was not arround it seemed. But they give me a hope of replacment. I kept trying today morning; but their guys were not around according to them. Later in the afternoon I got a call from them saying that this cannot be replaced as I did not check up when the mattress was delivered.

To justify my side, I have bought so many items from Big Bazaar and from Home Town so far. TV Unit, Show Items, Cupboards, DVD Player, Food Items, Clothes, Chairs, Stools. They could check up my history. I have never complained about anything so far. If I am complaining this time I believe Home town should take it genuinly and do the replacement. They should not let me regret the shoppings that I have done so far. I am shocked to see such a poor customer service. Even if it was my first shopping at Home Town/Big Bazaar I would not have expected this kind of service.

The only thing I could do now is go to Consumer Court, Poilce and express my helplessness and torture myself a bit more. I will discuss this with my closed ones and move on. With so much of shopping that I do and that i have done at these shopping malls, I believe 6000 is not a big amount and I can take this an experience. But I will make sure I will make more people aware of this kind of service from Home Town.

I was planning to buy a water heater, a LCD TV, a Fridge, Washing machine from Big Bazaar in the coming weekends for my new home. But probably you should guess that I might change my plans for sure.

Thanks,
Atul