[Resolved] Max Life Insurance — delay in claim settlement

[Resolved] Max Life Insurance — delay in claim settlement

A Anand Pillai from Delhi, Delhi Oct 5, 2009

My Policy no is[protected] and I had placed a request for surrender in the month of September on 12th day. After that there is no response from any of the customer care or Andheri office for my followup. And I have surrendered my policy for investing it in Smart Express policy. I have made payment through credit card and already the due date for that particular payment is crossed and I still don’t have any information regarding the Surrender claim. Nobody is able to understand my position and the credit card dues or fines which I have to pay them from my pocket. I have contacted many people in the Andheri office and the response was shocking and very irresponsible, I strongly have a doubt whether to continue with the new Policy if this is the kind of response I get in future also. Thanks & Best Regards, Anand Pillai Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Verified Support Oct 14, 2010 Max Life Insurance Customer Care's response Dear Ms Shashi Kiran, With reference to your policy[protected], we confirm surrender of the same. We have initiated refund. Please feel free to write to Customer Service at nodal.[protected]@maxnewyorklife.com incase you do not receive the refund cheque by October 24, 2010. Your sincerely Support Team Max New York Life Insurance
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Comments

mani gupta

from Maler Kotla, Punjab

Oct 12, 2010

MAX NEW YORK LIFE INSURANCE — PAYMENT OF DUES

My name is shashi kiran. I have surrender my policy[protected] on 28th aug 2010. but iam not getting my cheque.customer care is not responding properly to ur calls they r just saying that pls wait. i am waiting for last 40 days. contact [protected]