[Resolved] Max Life Insurance — no response to the queries related to loss of documents by the company | |
I sushant kumar mohapatra had taken a smart steps plus unit linked policy no.[protected] on 18th oct 2009 through Mr JARMAN KUJUR ( CODE- 232219), AGENT ADVISOR, MAX NEW YORK LIFE INSURANCE , KOLKATA.While taking the policy i had given a chaque of Rs 12000/- as half yearly payment. In addition to this I had handed over an application form along with a cancelled chaque of my ICICI bank account for ECS from my account on monthly basis wef APR 10. However after that i got posted out of kolkata in Feb 2010 to a remote area in NORTH EAST INDIA. Where i did not have any ICICI bank in near vicinity nor any internet facility to check my account. IN the month of nov 2010 I managed to get access to internet. and I found that NO MONEY was debited from my account towards premium payments for my policy. I had called up custemer care. I was assured that I will get a reply in a short duration. BUt I think that short duration is yet to finish. Now in FEB 2011 when i came back on leave i contacted a max new york office in Bhubaneswar to know why money is not being deducted from my account. the branch officials told me that i had not submitted any documents for ECS as it was not reflecting in my policy details. Then I contacted MR JARMAN KUJUR he told me that he had deposited the documents along with cancelled chaque in the office. The same thing can be confirmed from him. His mobile NO is [protected]. More over the executive at bhubaneswar office told me that I will have to deposit Rs 24000/- to continuewith my policy. otherwise it will lapse. Now My issue is why should I pay Rs 24000/- in lump sum where there is no fault of mine. If the company executive has lost my documents/ chaque due to his careless ness then the company should be responsible for the blunder and pay the money till date. Who should be held resposible for the loss of 1 and half years. please look into the matter. thanking you sushant kumat mohapatra Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Mr Mohapatra,
Please note that as per your form, we do not have an ECS mandate for premium payment from your end. We have only received your first premium so far and both premiums of Rs 12, 000 each for April 2010 and October 2010 respectively are due. We would request you to pay the outstanding premiums at the earliest to activate your policy. In case you want us to process future payments through ECS, we would request you to contact your nearest Max New York Life office.
Please note that as per your form, we do not have an ECS mandate for premium payment from your end. We have only received your first premium so far and both premiums of Rs 12, 000 each for April 2010 and October 2010 respectively are due. We would request you to pay the outstanding premiums at the earliest to activate your policy. In case you want us to process future payments through ECS, we would request you to contact your nearest Max New York Life office.
I am 100% agree Mr. mohapatra, even I am facing the same problem with Max new york.
sudhir gupta
sudhir gupta
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+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
Dear Mr. Mohapatra
This is with reference to your feedback posted on the website regarding the policy number[protected].
At the onset please accept our sincere apologies for the inconvenience caused to you.
We are concerned to note that your earlier interaction with us did not elicit a satisfactory response.On behalf of Max New York Life, we would like to sincerely apologize for the negative experience that you had at our various touch-points. We understand that these incidents must have been very unpleasant for you. This is not representative of the way we service our customers.
We would like to inform that we are unable to trace the Direct Debit Mandate. Request you to kindly provide a fresh request form along with a cancelled cheque.
Further, we would like to inform that your policy is inactive. We request you to kindly provide the due premium of Rs. 24, 000/- along with the health declaration form to enable us to revive the policy.
Further, we would like to confirm that we have initiated actions on feedback given by you and the concerns raised by you and have intimated the concerned unit for appropriate actions to learn and improve our internal system and customer's experience at each touch-point in our long relationship.
We value your patronage and assure you that your decision to take Life Insurance Policies with us is a prudent one and would reiterate the invaluable contribution that a comprehensive life insurance cover provides in protecting us in current times and request you to treat your experience in isolation and not as a reflection of our commitment to delivering superior customer service.
In case of any clarifications call us at "Customer Helpline:[protected]Toll free) or e-mail at service.[protected]@maxnewyorklife.com.
It is our endeavor to keep improving our services to continuously meet your expectations. Hope, the above response to your complaint is complete and is to your satisfaction. In case you are not satisfied with the response, please write to us at nodal.[protected]@maxnewyorklife.com with in 8 weeks.
Thanks&Regards,
Avanika Mehrotra
Customer Advocacy Group
Max NewYork Life Insurance Co. Ltd...
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NOW my concerns are
It is disheartening to see the first line of your mail. They have not even checked the policy NO while replying to my complaint. This shows the lable of concern they have for the customers problem. Now i can imagine what I should expect from the company executives. Really frustrated on the unrealistic concern shown by the company.
NOT WITHSTANDING that
In their mail they have mentioned the same thing that their executive at their branch office at bhubaneswar told me. And I have mentioned the same in my compliant. if you read it it is clearly mentioned in that. I think they have not gone through my compliant properly. what more have they done.
my issues are
1. who is going to make up for the loss of one and half year
2. where are my lost documents. what is the assurance that they are not being misused/ will not be misused in future. After all the cancelled chaque contained all my account details. Is the company going to take the resposibility for that
3. what is the assurity that the thing are not going to happen again
please look into the matter
Regards
sushant kumar mohapatra