[Resolved]  Max Life Insurance — Firm denies receipt of online payment made in Jan 2011

Address:

Andhra Pradesh

I signed up for a new insurance policy with Max Life Insurance in Dec 2009 and paid premium for first year. In 2010 Dec, I missed the payment and made the payment in Jan 2011 (Please find my bank statement attached below that shows proof of payment) and also the payment history page screenshot from Max Life Insurance website as well. In 2011 I didn't pay the premium. Now when I contacted then to revive the policy, the firm says I was due 3 years of premium and they never received the premium I paid in Jan 2011 towards year 2010.

After I sent them the screenshot from their website showing the payment history, they tampered my records and removed dates from payment history. Still payment history was shown and there was an online payment made for Rs 16467.88 but date was removed from payment records. I captured both the screenshots, before and after the complaint, and have them in my records. They even sent me a statement of premium payments without the latest payment which is clearly shown under my account in their website.

If they didn't really receive the payment, why my account data in their website is tampered???