Medihope Hospital — Very bad treatment provided by nurses and doctors and management was not interested for providing any kind of support | |||
MediHope Hospital a newly opened hospital at Malleshpallya Bangalore, I had gastric problem so went to its emergency ward, got relief and came back to my home, after one day faced same problem so went to same hospital emergency ward got little relief and they gave me a injection to get sleep and I came back to my home, in the morning when I woke up I had bromating and loose motions started so I went to same place, they tried to treat me and meanwhile suggested my husband to get me admitted for getting better treatment, he agreed as I was suffering from loose motions and bromating and dehydration problems so it was suggested that I should be kept at deluxe room of their hospital so that I can get better care and privacy, he agreed I was admitted and doctors started coming asking what’s the problem? doing my check up and saying that start the treatment give the medicines immediately but due to lack of staff they could start my treatment after 2 hours and as they didn’t had deluxe room available so they provided me a semi deluxe room with only single patient me there and charged us for deluxe room we didn’t said anything for that. after starting the treatment they didn’t had enough nurses to take care of all the patients on that floor, so in such a critical condition having loose motions and bromating problem I had to wait every time for about 10 to 15 mins. for the nurse to come and remove the drip attachment so that I can go to washroom, because of which I had passes my stool in my clothes only for more than 4 times and to clean it they didn’t even had bucket mug and scope in the washroom for each and every thing even for water to drink after doing bromating i had to wait for 15 mins. With a dry throat and for towel we asked for so many times but they said that they don’t provide it but when they saw the condition was critical they provided it after 3 hours. When I couldn’t bear all that and asked that I want to speak to someone in their management. They said sorry for everything and doctor said that she will make the nurse understand and it won’t happen again. After that also it was continued for entire day. In the evening I again passed my stool in my clothes standing beside the bed as there was no nurse at the reception when sister went to search for them there was a nurse in some other room my sister called her she came and went back without removing the drip attached and by the time she came back and was removing it which took more than 15 mins. I passed my stool in my cloths. On which when I had a word with management they said that they will provide a dedicated nurse to me for rest of evening and night and he left. for about half an hour nurse was there and after that she left, and doctor came and said that my attendant can carry the drip bottle to washroom as nurse can’t be there for full time I was ok with that too, and at night duty nurses got changed and the nurses at nighttime were far better and took good care of me, but as the morning approached same nurses came back and started torturing me again, as the blood clotted at the disposable needle so the nurses pricked at another place they told me that they are doing it at a place and showed me that place but pricked at a place where it was touching my wrist's bone whenever I was moving my hand I told them that and asked to place it at another place and remove it from the wrist but they refused, and after sometimes a lady doctor came, I told them my problem and requested for changing the needle's place they said that they will ask nurse to change it but they didn’t chanced in spite of calling and asking them to change the place of needle they were not bothered, when I shouted on one of their nurse she agreed to change it she removed the needle from that place and in meanwhile one of that lady doctor came and started shouting at me that they can’t do so much and asked me to take discharge from the hospital as they can’t provide me anymore services, I was not even cured properly it was 12 noon when they said that and started my discharge procedure and by 3 pm they discharged and after clearing all the bills they refuses to give discharge summery to my husband saying that we can’t provide you that and later after a long time they agreed saying that we will provide it writing that patient wanted to leave the hospital so on patient’s will we are discharging her. They have charged the consultation fee for the doctors who visited me and just asked how am I doing that’s it nothing else they didn’t even examined me, the doctors were not even bothered that the nurses were not giving me DNS drip since 6 am though they were suppose to give me that continuously according to doctor’s prescription and had stopped treating me after 10 am. For 24 hours I have paid INR 14000 including nursing charges from whom I didn’t got any proper service and that too not on time, medicines and consultation charges and other charges and came back to my home without getting cured. Tell me how fair is that and how they can do this with a patient who is in such a critical condition. I need your help, please help me and help other patients with whom they will be behaving in the same manner. They really tortured me and at that time when i was not supposed to be tortured. Divya Gupta [protected] Was this information helpful? | |||
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customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
the new hospital is new in all aspects. there is no male attenders for male patients and the nurses will just wipe the hands and face and say its body wash for the patients who are admitted for days together in hospital. I was admitted for burns and my doctor will come to visit me the time he is about to go home. the nurse will not carry the reports and even if she carries she will not stay until doctor checks me completely as she will be running to see other patients so wht ever test dr recommends there will be no one to write it down. then dr will say i will inform them. the duty doctors who come along with senior doctors will come to the room only with senior doctor other wise he will nto bothered to see him but you will be charged Rs 1000 per day for that. there will be frequent power cuts even in night. the housekeeping people will not clean the floor then will clean once in a day and they dont even change the matteres or empty the dustbin. there is not proper administration, not proper operations management. the pharmacy people will not give you change if you insist they will write it in paper and next time you show that paper they will say claim the amount from the person who wrote it. so ridiculous. it will take years to improve if this condition persit.
Dear Divyaji
i fully agree with u. i too had a very bitter experience with them.
do u think whether our complaints will reach the concerned?
nurses are very bad. they neither understand English nor Hindi nor Kannada. they speak Malayalam/Tamil/Telugu. Very difficult to convey our problems. This delays the treatment and increases our panic.
my boss was admitted to this hospital and was treated very badly.
we took ddischarge on our own risk and went to Manipal hospital. There treatment was good and bill was less than what we paid in Medihope.
Billing section is very worst. Employees are very rude and have no manners. The one calls herself in-charge is very rude. speaks very harshly. Initiallyy while admitting, we were told about room charges and accordingly were admitted in ICU. we were told that we will be charged on hourly basis. we were there for 6 hours but charged for the whole day @ 7000/ . When contacted her, she started shouting at us. she behaved very strangely. she started hiding all papers and escaped. so we contacted MD .When met MD, we were told to go to charity hospital. we were shocked and asked for ddischarge. they refused to give ddischarge. after much hassling, were given ddischarge, which they gave after 4 hours.
you may not believe but they charged exorbitantly. for medical records they charged rs.750/-
to get ddischarge summary we had to fight again.The girl who was supposed to give it was using delay-tactics.
each time, i asked her for summary, i was told to come after 15 minutes. the reason behind this was the girl
does not know spelling of even simple words!. She was asking others for spelling. So to avoid further delay
i had to type our ddischarge summary .
If a patient comes they are ready to suck money from it. they en-cash patients weakness. i saw, simply creating panic, they make patient to get admitted.
HIGH CHARGES and WORST TREATMENT
I advise not to go to this hospital
i fully agree with u. i too had a very bitter experience with them.
do u think whether our complaints will reach the concerned?
nurses are very bad. they neither understand English nor Hindi nor Kannada. they speak Malayalam/Tamil/Telugu. Very difficult to convey our problems. This delays the treatment and increases our panic.
my boss was admitted to this hospital and was treated very badly.
we took ddischarge on our own risk and went to Manipal hospital. There treatment was good and bill was less than what we paid in Medihope.
Billing section is very worst. Employees are very rude and have no manners. The one calls herself in-charge is very rude. speaks very harshly. Initiallyy while admitting, we were told about room charges and accordingly were admitted in ICU. we were told that we will be charged on hourly basis. we were there for 6 hours but charged for the whole day @ 7000/ . When contacted her, she started shouting at us. she behaved very strangely. she started hiding all papers and escaped. so we contacted MD .When met MD, we were told to go to charity hospital. we were shocked and asked for ddischarge. they refused to give ddischarge. after much hassling, were given ddischarge, which they gave after 4 hours.
you may not believe but they charged exorbitantly. for medical records they charged rs.750/-
to get ddischarge summary we had to fight again.The girl who was supposed to give it was using delay-tactics.
each time, i asked her for summary, i was told to come after 15 minutes. the reason behind this was the girl
does not know spelling of even simple words!. She was asking others for spelling. So to avoid further delay
i had to type our ddischarge summary .
If a patient comes they are ready to suck money from it. they en-cash patients weakness. i saw, simply creating panic, they make patient to get admitted.
HIGH CHARGES and WORST TREATMENT
I advise not to go to this hospital
I to went for the treatment @ medihope hospitals for my fever which was suspected as dengue.By seeing the media i was totally worried right from the day one i found their nurses support was good and total hospital staff were good and kind till i got discharged .yes i found small problem like housekeeping .But i feel there is no other hospital that can treat for the above said diseases in fact i my self had been sent back by an well known hospital in Bangalore which i don't want to name. now i like to thank for the director Dr.Amit agarwal and the total staff of medihope hospitals for my care they had taken .I feel the price should not be considered while it is for our health why i use this because they allow all our relatives and friends to visit and they are transparent in treatment where as in other hospitals they will not allow any one with out bribe and false version called tight security
at the last i like to quote this words that the lab is superb in case of suspect ion and identity of the diseases my special thanks for pathology and team
Mr.Lohith Reddy
at the last i like to quote this words that the lab is superb in case of suspect ion and identity of the diseases my special thanks for pathology and team
Mr.Lohith Reddy
Medihope is a horrible hospital which can kill you for money.I am Sibasis Panigrahi went to Medihope with a sore throat, where i had pain in my throat.I had little fever the day before and the same day i was ok. The attending doctor in OPD advised me to go for a blood test citing reason that in his patient history he has seen patient with throat pain can be a symptom of Dengue. Then after one hour i met him again where he called the pathology department in front of me and behaved in such a way that i am in the last stage of Dengue.he has suggested me for immediate hospitalization and said you are suffering from Dengue NS1.For three days they did treatment their with heavy doses of antibiotics and few other IV injections.Whene ever that doctor visited me in my cabin i asked for report he never shown that to me.Then i asked the nurse for my blood platelet count and it was pretty good on the first day itself it was 3.2, second day it was 3.6.then i grew suspicious and to my surprise my discharge summary said something else.I had enteric fever or typhoid, that to of small intensity(i check with other hospital about this).Then i tried to raise this issue with the hospital management, i met the MD and spoken this. they were not agreeing to my statements and said they will go by their record and everywhere that bloody doctor has mentioned enteric fever. But i had a proof my initial investigation report where he has suggested for hospitalization and had written i am suffering from dengue. That clever MD, very cleverly wanted to keep that proof with him, but i have learn my lesson by that time.
For a small fever and throat pain i ended up spending 25K.Along with that my wife struggled with my small kid between home and hospital. Now my insurance provider is not ready to reimburse my money as it was a minor fever.Due to high dose of antibiotics i struggled for almost 2 weeks to get strength and of course i had to be on leave from office. i am going to drag them to different courts with various charges like harassm, fraudulent treatment, life threat due to wrong treatment, over billing etc.
So please create awareness and do not visit this hospital where there is a threat to life.if somebody need proof to believe me then shoot me a mail at [protected]@gmail.com i am ready to show them.
Jago grahak jago.
For a small fever and throat pain i ended up spending 25K.Along with that my wife struggled with my small kid between home and hospital. Now my insurance provider is not ready to reimburse my money as it was a minor fever.Due to high dose of antibiotics i struggled for almost 2 weeks to get strength and of course i had to be on leave from office. i am going to drag them to different courts with various charges like harassm, fraudulent treatment, life threat due to wrong treatment, over billing etc.
So please create awareness and do not visit this hospital where there is a threat to life.if somebody need proof to believe me then shoot me a mail at [protected]@gmail.com i am ready to show them.
Jago grahak jago.
hi, first i like to thank for all my friends and relatives who had refereed the name of Medihope hospitals which is been situated at malleshpalya due to the following reason.I am basically from north India i do not know the local language, i had an knee problem for which i had lost my sleep for many nights.so i was been advised by an well known orthopedics doctor to go for an magnetic therapy where the cost was landing for about 2 lakh and at the same time the doctor said me that my knee cartlidge has torn which i was not able to understand .At one time l felt like am not able to stand or walk this was the time that i was been referred by my friends and relatives at Bangalore about medihope hospitals. I went to the hospital where they are following the exact rules and regulations in all the procedures which is excellent job . They fixed an immediate appointment with on of the doctor called Mr.Amith agarwal who checked me completely and solved my total problem in small weekly consultation i.e he made me to move around and small physio therapy by which i am recovered with very less amount of consultation where i was about to loose lakh of rupees.At the next i came to know that DR.Amith agarwal is the Md of that hospital where i was shocked that know where in bangalore an MD of an hospital is so polite or have the time to meet others finally i would to thank an other physio Mr.Arun who has helped me in knee problem . Being an ortho surgeon Dr.Amith Agrawal would have given me an false report and he could have asked me to go for an surgery but DR.Amith never did this i am thank full to him for ever and his staffs.
The hospital is well connected and is in the city. I come from Hosakote. The senior doctors are very good and professional. Patient care, room services, food, billing, insurance, nursing towards patient and many more services are indeed appreciable.
I have a very bitter experience as well.
In very simple words I can define Medihope hospital - Unprofessional doctor and staff, money sucking and above all extremely unhygienic.
I took my wife there for a very minor surgery. The doctor we consulted was speaking in a way that he is the one and only doctor in India who can perform this surgery.
The casualty ward where the surgery was performed is situated just next to the main road from where gallons of smoke and tons of dust keeps coming in inside the casualty ward. During the entire process of surgery doctor was keep wearing his blazer like he never had one of these before. He was keep sweating and his sweat was dropping on patients face...isn't it disgusting? Any tom, dick and harry (some ward boys friend, some women staffs boyfriend) was keeping coming inside the casualty ward and watching that surgery and the height is during 20 minutes surgery doctor received 3 telephone calls and he literally attend all three calls which is ridiculous.
Later, I inquired about fees for the same surgery in Manipal hospital which is around two and half to three thousand, Medihope charged us all together five thousand. Post surgery, when my wife went to the hospital after taking an appointment with the doctor for stitch removal she found that doctor has not reached to the hospital by then and not only this doctor did not show up for almost 2 hours. When my wife asked the staff about doctors availability, she had been told to go and get the stitches removed by some staff in the causality. They removed the stitches, I don't know how? One day my wife found one peace of thread while changing the bandage, don't know if there are more threads under the wound.
Its my request to every one please gather some information about the doctor whom you are going to consult and also make yourself aware about the treatment suggested by the doctor. Above all never forget to ask question to the doctor about the treatment they are providing. Since we are paying consultation fees we have the right to take their time and have complete discussion.
Don't forget to search on GOOGLE if you have any doubt about the treatment or the medicine advised by the doctor.
Now the most ridiculous experience we had in that hospital, When my wife was waiting for the stitch removal one hospital person approached her and asked 'are you Chinese?" she replied no "I am Korean" In return that fellow said "Can you get me foreigner patient, I will pay you commission for every foreigner patient"
Can we expect good treatment from the doctors who are working in this hospital where every moment only one thought will be running in their mind "I need to get more money from the patient else I could not meet my target". Doctors profession is no more a noble profession. Hospitals and doctors are doing marketing business, they are nothing more than salesman.
In very simple words I can define Medihope hospital - Unprofessional doctor and staff, money sucking and above all extremely unhygienic.
I took my wife there for a very minor surgery. The doctor we consulted was speaking in a way that he is the one and only doctor in India who can perform this surgery.
The casualty ward where the surgery was performed is situated just next to the main road from where gallons of smoke and tons of dust keeps coming in inside the casualty ward. During the entire process of surgery doctor was keep wearing his blazer like he never had one of these before. He was keep sweating and his sweat was dropping on patients face...isn't it disgusting? Any tom, dick and harry (some ward boys friend, some women staffs boyfriend) was keeping coming inside the casualty ward and watching that surgery and the height is during 20 minutes surgery doctor received 3 telephone calls and he literally attend all three calls which is ridiculous.
Later, I inquired about fees for the same surgery in Manipal hospital which is around two and half to three thousand, Medihope charged us all together five thousand. Post surgery, when my wife went to the hospital after taking an appointment with the doctor for stitch removal she found that doctor has not reached to the hospital by then and not only this doctor did not show up for almost 2 hours. When my wife asked the staff about doctors availability, she had been told to go and get the stitches removed by some staff in the causality. They removed the stitches, I don't know how? One day my wife found one peace of thread while changing the bandage, don't know if there are more threads under the wound.
Its my request to every one please gather some information about the doctor whom you are going to consult and also make yourself aware about the treatment suggested by the doctor. Above all never forget to ask question to the doctor about the treatment they are providing. Since we are paying consultation fees we have the right to take their time and have complete discussion.
Don't forget to search on GOOGLE if you have any doubt about the treatment or the medicine advised by the doctor.
Now the most ridiculous experience we had in that hospital, When my wife was waiting for the stitch removal one hospital person approached her and asked 'are you Chinese?" she replied no "I am Korean" In return that fellow said "Can you get me foreigner patient, I will pay you commission for every foreigner patient"
Can we expect good treatment from the doctors who are working in this hospital where every moment only one thought will be running in their mind "I need to get more money from the patient else I could not meet my target". Doctors profession is no more a noble profession. Hospitals and doctors are doing marketing business, they are nothing more than salesman.
This (MediHope - MalleshPlaya - Vignana Nagar) is one of the worst hospitals that I have ever seen: totally inexperienced doctors and money minded. They started the hospital with good note and were taking care of the patients in the right way for the first few months and changed in the past few months.
I had gone for a simple 30 minutes procedure (surgery) to remove a fatty deposit in my forehead (no problem what so ever with that - just that it was little disturbing while combing the hair) after a neurologist (not in this hospital) advised me to get this removed through a general surgeon. The general surgeon in MediHope did the procedure after which I have had bad experiences. There was a swelling in my forehead after a few days and felt like vomiting and had blurred vision & felt pressure all over head: when I informed the doctor who did the surgery (MediHope - MalleshPalya - Vignana Nagar), he said "this will go away in few days". It is more than two months now and the problem continues with his response being the same. I am consulting a set of doctors in another hospital with C.T scan to rule of any impact to the brain, etc.
Another experience: they had taken more than 3 months (same period of mine) to fail to diagnose a problem with numerous rounds of blood tests (repeated) with some of their doctors (ortho, general, skin, etc.) on a rotational basis while putting the patient on steroid tablets for no apparent reason!!!
The doctor was reading a car review in his desktop PC while the patients was explaining the problem !!!
Recent experience: they had asked the patient to perform Dengue test on the first day of fever (Dengue test is done minimum of after 3/4 days) as they came to know that the patient was traveling on that day.
Asked another patient to get admitted on the 1st day of fever!!!
Asked an ankle-sprained youth patient to get admitted for a day for ????
You make your call whether you want to spend your money to spoil your ill-health further, if not resolving your health problems.
I had gone for a simple 30 minutes procedure (surgery) to remove a fatty deposit in my forehead (no problem what so ever with that - just that it was little disturbing while combing the hair) after a neurologist (not in this hospital) advised me to get this removed through a general surgeon. The general surgeon in MediHope did the procedure after which I have had bad experiences. There was a swelling in my forehead after a few days and felt like vomiting and had blurred vision & felt pressure all over head: when I informed the doctor who did the surgery (MediHope - MalleshPalya - Vignana Nagar), he said "this will go away in few days". It is more than two months now and the problem continues with his response being the same. I am consulting a set of doctors in another hospital with C.T scan to rule of any impact to the brain, etc.
Another experience: they had taken more than 3 months (same period of mine) to fail to diagnose a problem with numerous rounds of blood tests (repeated) with some of their doctors (ortho, general, skin, etc.) on a rotational basis while putting the patient on steroid tablets for no apparent reason!!!
The doctor was reading a car review in his desktop PC while the patients was explaining the problem !!!
Recent experience: they had asked the patient to perform Dengue test on the first day of fever (Dengue test is done minimum of after 3/4 days) as they came to know that the patient was traveling on that day.
Asked another patient to get admitted on the 1st day of fever!!!
Asked an ankle-sprained youth patient to get admitted for a day for ????
You make your call whether you want to spend your money to spoil your ill-health further, if not resolving your health problems.
This is not Medihope hospital, it should be renamed to MediHope-Less hospital. Worst hospital and staff.
a. Anyone can access M-ICU.
b. A kid, may be of 13-14 age was trying to remove my IV, I yelled at him to not to touch my body.
c. Other house cleaning and house keeping staff was giving medicines to ICU patients !! House cleaning staff and other non-medical attendants behave as if they are doctors.
d. When you ask any question to nurse, like why is my hand swallen, they simply say - I DONT KNOW
e. You are not supposed to ask for medicine breakup
f. Doctors are not well qualified except Dr VP. Many of other doctors dont even know right treatment
g. One doctor was removing stitches from old lady neck, by one hand, attending phone call on other hand ! Poor lady was yelling.
This hospital makes feel patient run away as much quick as possible. Worst mistake of my life ! Never ever go to this hospital.
a. Anyone can access M-ICU.
b. A kid, may be of 13-14 age was trying to remove my IV, I yelled at him to not to touch my body.
c. Other house cleaning and house keeping staff was giving medicines to ICU patients !! House cleaning staff and other non-medical attendants behave as if they are doctors.
d. When you ask any question to nurse, like why is my hand swallen, they simply say - I DONT KNOW
e. You are not supposed to ask for medicine breakup
f. Doctors are not well qualified except Dr VP. Many of other doctors dont even know right treatment
g. One doctor was removing stitches from old lady neck, by one hand, attending phone call on other hand ! Poor lady was yelling.
This hospital makes feel patient run away as much quick as possible. Worst mistake of my life ! Never ever go to this hospital.
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+91 80 6761 1111
#114/1, Malleshpalya Main Road, New Tippasandra Post, Bangalore, Karnataka, India - 560075
The next time I visit Bangalore hope I dont fall ill but if I do Medihope is the place to be treated at.
Sammy Cullahan.
MD Tiaro Tech
Mumbai