[Resolved]  Medplus — Reluctant of Customer Care Executives

Address:

Andhra Pradesh

Dear Sir,
On 17th July'2012 evening I (Member ID No.:4182141) went to MedPlus Medicine shop at Dayanand Nagar, Malkajgiri for some medicine. As it is nearby to my house I am a regular customer of this medicine shop. Monthly not less than Rs.1000 -Rs 2000 I purchase. On 17th July out of 4/5 medicines only I got 3 medicines only. Other 2 medicines were not available and told me it will be available in the next day afternoon positively. I told the representatives that those 2 medicines are urgently need. Than they took my mobile no. and told me that they will inform me. The same day i.e. on 18th evening when I asked they told that the medicine is out of stock and could not collect. Then I asked them when it was not available why you have not informed meon my mobile, I could immediately go to other area or to Secunderabad to collect the same as it is urgent. Then they have no answer. This is not the first time, several times it happened like this. But whenever I contacted Customer Care they always tell me that don't go to other medical shops, all medicines will be available from us. But on 18th after coming from the Medplus shop I contacted Customer Care. Firstly, one lady received the telephone , I described everything. Then she told me just wait for 15 minutes, I shall call you back with the informations. I waited for more than half an hour but no call received from her. Again I contacted, then one gentleman lifted the telephone and asked the details, I told him again. Then he told me the same thing that wait for 5 minutes I shall call you back. Again I waited for 15 minutes but no call I received. Third time again I contacted, again another person received and asked the details again, And same thing happened.
Now, my question is, what for Customer Care Section has been opened and is this the dealings with the customers? Then why customers
will go to purchase medicines from MedPlus? There are plently of medical shops in Secunderabad/Hyderabad. My request is to the Incharge of
Customer Care Service to educate properly how to behave with the customers when they receive telephone calls from them.
I hope necessary action will be taken .
Thanking you.

Dated, Hyderabad Yours faithfully
The 19th July'2012 Swapan Sen