[Resolved] Medplus India — Amount paid twice.

dewasravi

from Chennai, Tamil Nadu

Jul 24, 2023

Address:

Raghava Nagar, Chennai 600091.

On 21.07.2023 I went to your Medplus outlet at Raghava Nagar, Chennai 600 091 to purchase medicines. I made payment for invoice no. [protected] and [protected] for Rs. 892 & 1554 totalling Rs. 2446.00 through scanner gpay. The same was debited to my account and I received the sms. Your outlet informed that they did not receive payment though I had got my debit sms. I contacted your customer service number and the person flatly said you have to pay once again..!! Since the outlet has not received the amount you contact your bank and arrange for refunds. He also said he will raise a ticket 1010104. The outlet also insisted on payment. Since I was urgently in need of the medicines with no other go, I PAID ONCE AGAIN THROUGH MY CREDIT CARD...!! I called again their customer service and they casually said you have not sent the screen shot of completed transaction. I immediately sent. They raised another ticket number 1011819 & 1013273. Now I have been calling their customer service number and they are just telling your ticket is still open and our accounts section is verifying..!! I don't know why its taking such a long time to just verify their accounts.

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Aug 1, 2023

Complaint marked as Resolved

Received a call from the shop and customer care. they requested me to collect the excess amount paid from the shop. I went and they returned the amount,

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2023

MedPlus India Customer Care's response We would like to inform you that we are working on the raised complaint/query by the customer and we will update the customer on the same shortly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Aug 01, 2023

Updated by dewasravi Received a call from the shop and customer care. They requested me to collect the excess amount paid by me from the shop. I have received back my excess paid amount.