[Resolved]  Medsave — Long Delay in Payment

Address:

Mumbai Suburban, Maharashtra

I was hospitalised on 19/03/2011 and I had applied for claim with Medsave at Malad Branch in April 2011. When contacted within 10 days for status of claim, they say that some documents were missing and hence the claim was not processed still. So we sent the documents by hand delivery to the Medsave office at Marine Lines on 12/04/2011. They said that their requirements is complete and now you will receive your payments within 15 days from that day. Since no reply after 15 days we again contacted Medsave for the status they said that your float number is 117 and now currently we are processing Float number 115 so it will take another 15 days for claim to be reimbursed. So I waited for more 15 days and then again got in touch with Medsave . Then i got a reply stating that the claim is in process now and it will take another 7 days for the process to complete and you will receive your check in 15 days . Within these days I had chatted with numerous girls via telephone named Suchita, Shamita ,Vandana etc... however i didnt receive a favourable response. I had called up on 25 the of June 2011 wherein I was informed that my claim has been settled and sent for issuance of check to the National Insurance Company.They also recommended that the cheque will be received within 15 days, So I kept quiet for more 15 days . When I called up today i.e 11/07/2011 to Medsave they said that the cheque will be received this week. So I asked them wether I can call National Insurance and get the feedback. They said yes and inform them that the claim has been settled via Float no 117 . So I called up National Insurance and asked for the information, they told to call me their Malad Branch where Mr Kamble refused of receiving such intimation.He said me to contact Mr. S.N.Shetty, the incharge, at Medsave. So when I called Medsave again, they just refused to forward me my call to Mr Shetty saying that he is not at its place and they do not know when he is expected back. They just settled down saying that your cheque will definitely be received this week.

I dont understand what is wrong with these guys...trying to shuffle the responsibilities on one another.. I would not recommend anyone taking the policy from NATIONAL INSURANCE corporation if their TPA is MEDSAVE.