[Resolved]  Michelin India Tyres Pvt Ltd / Tyres — Defective Tyres

Address:

Maharashtra

Dear Michelin,
I had purchased set of 4 tyres from your dealer M/S Sign Tyres in Chembur on 11/12/09. On my way to Delhi i found on highway at Ahmadabad that one tyre developed vertical cut in the circumference of the tyre. I immediately called M/S Sign Tyres he told me that keep tyre in spare and use your spare because after seeing the tyre only they can take decision and i followed the advice any how i reached Delhi with the great stress because all the way i was not having any spare wheel in my car, any unfortunate would have been happen. I called up again M/S Sign Tyres from Delhi his answer was same as i mentioned above. Any how fortunately i reached Mumbai safely in the same stressful condition. my condition was neither i could buy new tyre nor could use new Defective one which was lying in my boot. After reaching Mumbai i approached M/S Sign Tyre he told me some Michelin company representative will come for inspection. Finally on 28/01/10 your company person had come at the dealer shop. I live in Powai i took my vehicle all the way to Chembur. After seeing the defective tyre your company's faithful representative was trying to prove customer wrong and told me cut like this does not cover under warranty etc. etc. and tyre can not be replaced. If this is the answer then should have told me on my first call and i would have not gone through that stress and i would have purchased new tyre now tell me who is responsible for my mental stress after lots of argument with your company person i left the place and kept the tyre with me as an evidence and decided neither i will purchase Michelin tyre in future for any of my vehicle and advice other not to purchase your tyre. Your company person must be thinking that he had saved Rs 3150/- for the company by not replacing tyre but simultaneously he forgot he is loosing faith of millions. If i can purchase set of 4 tyres and maintain a car Rs. 3150/- is not a big deal for me but michelin lost the faith of mine.
I am being constraint and not approaching any other authority with the expectation for getting justice from you. I am sure you will not make me act otherwise.
Regards
Rakesh Kumar

This is the complaint i made it in the month of February'2010 followed by two reminders but as usual no reply from Michelin India. On 30/12/10 again i was on my trip and the another tyre got busted and my life was at risk.I am very disappointed again first they sold one year old tyres to me and out four tyres third one got punctured at two places now only one is left for which i am worried because any time this may also ditch.