| Address: | Chennai, Tamil Nadu |
I have purchased the Micelin car tyres 3 months before from Besant nagar dealer based on the Product info. received at the time of purchase.
When I was driving towards Bangalore on NH 4 the tyre on the right rear side the air from the tyre came out. We parked the car and replaced the tyre. We came to chennai and showed the tyre to the dealer and dealer call up the company Engg. Mr. Satish. After two days I get a inspection report stating that it has happened due to the driving error. The tyre has bulged out. Engg. said that they will be sending the report to R&D for further inscepction. Finally called up today and said there is no problem with the tyre.
When we had a heated discussion Mr. Satish said if you say you want to go to the Comsumer court you can go we do not care. This clearly show the how much Company cares about the Customer.
Keeping the faith in the Company I purchased one more new tyre thinking Company will do justice.
From the report and the Engg. reaction it clearly states that is already desided that any complaint blame it of Customer and get ride of the Compalint. This will have a huge impact on the company what the Customer thinks about the Company.
Can I request the management to look into the issue and takecare of its Customer rather than employing people who do not care about the end Customer.
Hope to get positive response from the Company.
Regards
Shashikant
mail : [protected]@yahoo.com
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