Micromax A110 — Service center not returning phone since last 5 Months

Address:

Surat, Gujarat

I have submitted my phone in service center, P9 services Majura gate Surat.

They have not returned my phone since last 5 months and even not answering when I should get it back, even Micro max support is not answering my emails.

They are useless people sitting in same place to get the customers chatted.

I have attached my receipt received from service center for more details.

Hope I will get any response after this action.

Regards,
Saurabh

Below are my email conversation, I have not received any response after this email till today.




Regards,
Saurabh

From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Tuesday, November 27, 2012 4:17 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

It is 20 days I have emailed you all the details 3rd time, But surprised that you all are not responsive for my problem.

I would appreciate If you can return my repaired phone from service center at immediate effect.

I can say now you all are bull as you are not good (in other word worst) in customer service.

Sorry to say all this but I cannot say anything now as since last 2 month I am contacting you via email but there is no response from you all guys.

I will wait for more 48 hours, after that I will file a case in consumer court for fraud case against company service center and company.

I will use all these emails as a evidence and your service center receipt as a prime proof.

Thank you for your valuable time for writing me pre defined email format.

Regards,
Saurabh


-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Wednesday, November 07, 2012 4:34 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

Once again I am writing the same thing that I have already forwarded all this details.

Below are the both IMEI number:
1. [protected]
2. [protected]

I am also attaching Bill and Job sheet for more specific reference.

May I hope for my phone back now??????

Regards,
Saurabh

-----Original Message-----
From: Superfone [mailto:service.[protected]@micro maxinfo.com]
Sent: Tuesday, November 06, 2012 9:45 AM
To: 'Saurabh Mandal'
Subject: RE: Contact form submitted on Website

Dear Valued Customer,


Thank you for your Email, we request you to share IMEI number of your handset for further assistance.


For any further Assistance you can log onto our website www.micro maxsuperfone.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX SUPPORT




-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Monday, November 05, 2012 9:23 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

This is my final follow up after 15 days of my last email on which I have not received anything yet.

I am searching for my phone, is I am going to get it back or NOT.

Finally I would like to ask you, do your phones are made in NASA or on MARS. That you are taking such a long time to complete my phones problem.

Since it is more than 3 month, I would like to ask you If you cannot resolve the problem can you please arrange a replacement I would be more than happy to pay extra amount for that.

I will wait till DIWALI and after that I am going to sue your company in court for my resolution.

HOPE FOR YOUR EARLIEST REPLY AND SUPPORT.


Regards,
Saurabh


-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Wednesday, October 17, 2012 3:11 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

I am surprised that I am getting this answer after 3 months, why it took such a longtime.

And most important thing is that your service station person says that company not providing the parts and you are sending us email that you have forwarded to them.

This is most important because you are not answering any of my questions or concerns you are only keep sending me pre formatted email answer, isn't it?

Let me know a time frame that I can take my side of action at earliest time.

Regards,
Saurabh

-----Original Message-----
From: Superfone [mailto:service.[protected]@micro maxinfo.com]
Sent: Wednesday, October 17, 2012 9:08 AM
To: [protected]@transformsolution.net
Subject: RE: Contact form submitted on Website



Dear Valued Customer,



Thank you for your Email, we would like to inform you that we have forwarded your mail to service team , who will get back to you shortly.


For any further Assistance you can log onto our website www.micro maxsuperfone.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX SUPPORT




-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Friday, September 28, 2012 11:15 AM
To: service superfone
Cc: [protected]@transformsolution.net
Subject: RE: Contact form submitted on Website

Hi Support,

I have attached copy of job sheet and original bill.

Please let me know If you need more details.

Regards,
Saurabh

[protected][protected][protected][protected][protected]
Dear Valued Customer,

Thank you for your Email, We would like to apologize for the inconvenience caused to you.Further you need to contact us with complete detail of the handset and service centre like the job sheet number. Service centre name ,issue in handset,complain number (if any), so that we can assist you further

For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]

You can also log onto our website for information www.micro maxinfo.com

Assuring you with best of our services and we value your association with us.

Thanks & Regards,
[protected]@SUPPORT
-----Original Message-----
From: [protected]@transformsolution.net [mailto:[protected]@transformsolution.net]
Sent: Tuesday, September 25, 2012 5:02 PM
To: Micro max
Subject: Contact form submitted on Website

Following is the information submitted on micro max website

Country : India
Name : Saurabh Mandal
City : Surat
Pin :
Telephone : [protected]
Email : [protected]@transformsolution.net
Comments : I have Micro max A50, which was damaged in an accident. I had broken display in this phone, Since last 2 month it is in service center.
May I know If i will get the phone back or not. They are not sure for the TAT when they are getting the display for this or will got repaired.
Contact via Phone : phone_check
Contact via Mail : email_check

The above information was submitted by 117.218.25.42 on 25/09/2012 at 06:32:01.





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Regards,
Saurabh