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[Resolved]  Airtel Micromax Mmx 300g — Pethatic Customer Service

My name is Mayuri and i have been airtel's customer since 16th August 2008. I happened to purchase the Airtel USB Micromax (thinking to be the best service provider) on the same day. This was however, activated on 19th August.


Since the time of activation, I have been unable to use this internet connection at my convenience. Its terribly slow (since day one). To access yahoo mail or gmail, it takes about one hour to get to that inbox page. The download speed is about 1kpbs and normal access speed is about 8 kbps, sometimes lesser than this too or doesn't connect at all. I have infact registered a complaint against the same on 21st August. I was promised that the issue would be resolved in 24hours. But Airtel failed to fix so, nor i received any call about the updates. Later the following week, I again called the customer care and was told that the issue will be resolved in 10 days, due to some of surveys that had to performed in the area where I reside. The issue was still not resolved after 10 days nor I received any follow up/update calls. I again called the customer care and spoke to few of the agents who advised me to call the engineering team in Bangalore. When I called the engineering team I was again routed to the customer care department, then again to the sales department and round and round. Then I finally decided to escalate the call and spoke to one of the Team Leaders at your center (in Delhi), he promised a call back in 2 hours. Unfortunately it was 5 days, and I didn't receive any calls from Airtel.

On 8th of September (hoping the issue to be fixed, I was off from my work on this day) I visited the Airtel showroom in Bangalore with my laptop and the data card. The issue was temporarily fixed by agent name Chetan. He very well informed me that the issue is yet to be fixed and would call me back in 2 hours. I was again disappointed after waiting for his call for more that 7 hours (as the connection or the repair didn't work, had to face the same issue). I called the customer care department, hoping for the solution (even after going through so many frustrations and misleads). I spoke to a manager by name DAYA in Delhi, he replied that there is no proper network coverage and promised a call back for permanent resolution in one hours time. He too failed in calling or updating the status. Later, I happened to call back the same customer care and I was again promised a call back on 9th September morning. Its 1PM and have not received any calls. Infact out of frustrations, I again called the customer care and got an answer of the issue being escalated.

I do not have any more hopes that my issue about the data card would be fixed. Its almost a month and have not been able to use the card anytime, anyday. Its high time that I decided to escalate the issue to you, not hoping for a fix, but I need a REFUND. I have wasted enough of time, loads of pending work and money, which is not worth it. I request you to look into the issue immediately and provide me the refund of the whole amount. Kindly do the needful at the earliest.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  63 CommentsShareTweet

Comments

Hie mayuri I am arshad Khan living in sewri mumbai. well Have u called [protected] Thats data card Cmr care no. And I[censored] have micromax data card u can also take the micromax dealer no from airtel. and Even i am using Micromax the promise speed was 236 and download speed was 50 to 60 Kbps . But i am just getting 8 kbps everyware. I think there is some prob with data card so call the above no and ask for the vendor no from them.
hi
airtel data card lock number enable karna hai to kya karna hai mujhe reply de plzzzzzzzz
Even i had same kind of misserable experience from last one year. AIRTEL USB DATA CARD IS USE LESS. EVEN THEIR TEAM ALSO WORST . INSTEAD OF SO MANY REMINDERS ALSO NO USE.
horrible experience 619:A error means how airtel tarriff making fool to indian
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Hi, this is Navajit Kalita, from Assam.In the month of november I had purchased an Airtel's (Micromax USB Data Card) Data Card which is useless.The speed is very low. Morever my machine gets HANGED frequently when I use the Card.Is it a normal problem with Airtel's data card or my OS is having prob? I have also tried aftr frmatin my laptp. Please advice.

WHICH IS THE BEST GPRS SERVICE PROVIDER? Airtel/Vodafone or Tata???
YES, AIRTEL SPEED WILL BE NATURALLY SLOW JUST BECOS... THERE VOICE AND DATA IS WORKING ON THE SAME GSM BTS...
horrible experience 619:A error means there is No Roaming facility to Airtel (Micromax) USB. One of the most worst service in India. No solution Any where.
hi, a cry for help !!! My Micromax MMX 610U USB Data Card Is Lock. Plese send Me Unlock Code.
Thanks, Rafique
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sir, kindly help to send me unlock code for airtel micromax usb
hi, My Micromax MMX 610U USB Data Card Is Lock. Please send Me Unlock Code. So I can use other connection through this data card.
Thanks, SUBHAJIT
Hi,

I do have similar kind of complaint like Mayuri. I have purchased Micromax USB data card and could use it only for couple of hours. After that i started getting the error #619 and since then i could not connect to the network.

Everytime i call airtel customer care, they were giving one or the other number and i called all of them but left with the same problem.

Also the data transfer speed pathetic. I was getting maximum 10 kb and sometimes it was 0 or 1kb also. Most of the time, i was getting time out error. So horrible is this Airtel and their customer service.

this company is cheating people very badly

Sridhara.
I have amicromax 511 mobile. It has turned in flight mode and does not working . PLease help me change in normal mode.
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hi, My Micromax MMX 610U USB Data Card Is Lock. Please send Me Unlock Code. So I can use other connection through this data card.
Unlocking Works with dc-unlocker software
hi, My Micromax MMX 610U USB Data Card Is Lock. Please send Me Unlock Code. So I can use other connection through this data card.
Thanks, SUBHAJIT
Even i had da same Problem with that device. And its useless to waste time talking to the team leaders of company . I would suggest you to get tata Indicom proton+.
i'm happy now !!!
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i want to connect my mobile micromax x225 with pc
Pls send me unlock code for mmx 610U
if anybody knows hw to unlock the micromax 610u data car having imei no.[protected] then plzzzzz help me
This bloody AIRTEL Data Card sucks, It gives me 9 kbps speed even at night 2 o' clock wen nobody is surfing in a city like MUMBAI, and also 1 kbps downloading speed, its like living in anicient period, or running a bullock cart, I m looking fsorward if i can use some other company's or say vodafone or idea or tata sim card in this micromax data card if at all they haven't blocked it for using it with other service provider, has anybody tried ? or does anybody know???
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