Micromax Bling — WORST SERVICE/WARRANTY DENIED

Address:

Chandigarh, Chandigarh

Since i have experienced its my sincere request to all my friends think thousand times before you buy any micromax product. There service is horrible - whether it be the service centre or customer care.

They don't know which software should be loaded in which product and just throw the same in market. That's what i heard from their own staff first time when i went to show my problem to their service centre in Mani Majra, Chandigarh. My handset which my wife insisted for buying because of its looks proved to be a nighmare for me. Within one month it developed a problem of backlight continuously on. I was given promised time of 2 days but the same was extended as the complete conrol unit was to be replaced. I specifically told the guys to check the set for memory card not working since day of purchase but when i reached the centre for collecting my handset after repair i was astonished to see that nobody checked the handset for same.

Now this time again the problem of backligh continuously on appeared after 5 months from date of purchase and the service centre got an excuse to save their life and they said since the mirror (specially provided in this handset) is crack so the same problem will not be attended under warranty this time. when i desired that they shall give the same thing to me in writing and then i will get the repair done on payment basis but they denied for giving the same thing in writing. Then i contacted their gurgaon customer care and they said that they have sent the mail to concerned office and i would get a revert shortly but nobody contacted me for 3 days. Again i contacted their gurgaon helpline and this time they said that i shall visit the service centre and from there ishould again call at customer care and make them to speak with the concerned service centre people - . I said what is this can't you directly call the service centre and know the exact issue, but they said i will have to visit the service centre. Meantime i received a call from the service centre that my handset has been reaired (It was not repaired on promised time).When i asked them that whether they have received any mail from gurgaon they said no. I don't know whether service centre has its own e mail ID or not. Anyway this time i spoke to a seemingly gentle lady and explained her the whole issue but as soon as she came to know that i was asking for warranty her behaviour changed. She said her system is not working and she can not check any previous record of my handset. Then i spoke to their owner but for no use. Nobody is even listening what i m saying. I am simply demanding warranty refusal with a reason that the mirror breake has caused the backlight on problem but everybody in the service centre from receptionist to the franchise owner is so afraid of giving this thing in writing as if they will be hung as soon as they write it.

I request the company official or any other agency to spend few minutes on any given day and see how innocent customers are being harrassed by the service centre. Apart from this there are following issues with this service centre:

- No commintment of promised time

- Repeat problems are not mentioned as repeat as happened in my case

- Service centre opening time is 10 am but people reach by 10.20 am which adds to the frustation of office going customers

- Hourly rates decided for payment jobs are not being adhered

My reuest to the esteem agency is that the service operation of micromax must be reviewed at any random day and some strict measures be taken.

Needless to mention that the company has very cleverly made its policy that if the handset is not collected within 45 days same may be auctioned. This is good strategy to harrass a customer first and then get hold of his asset