[Resolved]  Micromax — After Sales Service Humiliation

Address:

Mumbai City, Maharashtra

My name is Darshak Kedare, I brought a Micromax Dual-sim Mobile handset, I have been facing internet browsing issue with me phone for sometime so my first approach was to call my phone service provider and after they informed me that the problem is with the handset so i went to the nearest Micromax service center (Center: Dynamic Enterprises, B18 Gurudev Apts. RC marg opp MTNL telephone exchange Chembur Naka Mum-71), and they were just rude, non-cooperative, and i feel humiliated after visiting the service center. It felt like they have hired outlaws. I did try resolving the issue by reporting the incident to them via email. As i could not find any email address to submit a complaint i could only send it to [protected]@micromaxinfo.com. Its been more than the expected time and there is no reply or action from their end hence i am approaching the consumer forum as a medium. I am also attaching the copy of the email that i had sent them. Please help me. for my contact details please refer to the email attachment.

Email sent to micromax;
Hi,

My name is Darshak Kedare unfortunately a customer who has brought the Micromax phone (Dual Sim Model IMEI #1) [protected], #2) [protected]).
This email is to report a bad practice that your service center guys are following, First of all i was surprised to find that you have such illiterate, manner-less people hired for after sales service which essentially should be the backbone of your business. I had a terrible experience with a pathetic bunch of micromax service center workers. I was having an issue with my GPRS connection though the connection from my phone service provider seems to be ok (i am saying this after i went through all the tests to determine that) they asked me to check the handset hence i went to the service center you have at this location (Center: Dynamic Enterprises, B18 Gurudev Apts. RC marg opp MTNL telephone exchange Chembur Naka Mum-71) and when i enter i am being treated as an outlaw and not even being attended by the people there, after i manage to get their attention they attend to me as if they are doing a favor to me, is this what your working culture supposed to be, if this is the behavior of all the people working with micromax then you are surely making me think. When i tried explaining the problem and talking to them they refused to co operate or even check the phone instead your workers say "Now that you have bought it bear with it" they speak arrogantly, they say whatever they want as if we dont know how technology works, i requested them to upgrade the software they did not bother to even see which handset i own and made conclusions that the phone will die if i do so, i was shocked and shaken by such a behavior towards a customer, i was certainly regretting my decision to buy this phone and when i told them that their behavior will be reported they ignored me completely stating that its useless and i am even free to go to the consumer court, if this is your companies motto then as a responsible citizen i should be using all that i can to make sure it stops so that no more people are fooled in buying your phones.The sole purpose of this email is to highlight the malpractices, if you are not aware of the same and to take necessary immediate action. This will help me believe that your company has some ethical values and i can trust or recommend your product to others. I hope you dont take this as just another mail because this is going to be a serious damage to your reputation if these disgusting people are not stopped from doing what they feel like.
Hoping to resolve it at this level.
For any further clarification please contact me by phone or by email

Darshak Kedare
[protected]