[Resolved]  Micromax — Issue with LCD replacement of Micromax Canvas 2 A110

Address:

Hyderabad, Andhra Pradesh

Hello Consumer Forum, I am completely disappointed and disheartened while reporting the issue I faced from Micromax service center - Hari Hara Electronics, Ameerpet, Hyderabad. I do not want to start my complain on how much days they took to first of all get the LCD replacement done. But I want to write about my experience with phone after that. My complain is - 1. LCD and touchscreen replacement was not done with proper care. Ideally technician should put a gum between LCD and touchscreen edges so that they stick together properly and no dust goes in between. 2. After the replacement, no such care was taken. LCD was replaced and not sticked with touch screen due to which touchscreen was completely loose and when you touch the screen, you could see the whole touchscreen is being pressed inside. 3. Also no proper care was taken for dust particles and touch got great amount of dust inside after the replacement. 4. I went back to service center and complained about it after which they kept me waiting for 5 hours to clean the LCD and touchscreen and remove all the dust. Unfortunately I was in a hurry and when they claimed that now dust has been removed and LCD and touchscreen are now sticked together, I had to accept the claim and leave without checking properly. 5. After reaching home I noticed that dust was still there and now minor scratched have appeared on the inside on touchscreen. Since the day I am trying to call the service center but no one picks the call. I could not go to service center again and again as it is really far way and going to service center means skipping the office for that day. I pray consumer forum to to give me a way to escalate my complaint to Micromax officials and get a better resolution of my problem. Having so good phone but worst service is like a night mare.These third party service centers destroy the name of good company and product. Thanks, Ashish M Phone: [protected] Service Center Info: M/S HARIHARA ELECTRONICS D.NO. 6-3-864/4/B/1, SBN ARCADE, OPP. GREEN PARK HOTEL, AMEERPET, HYDERABAD - 500016 Mobile No. :[protected] Phone No. :[protected] Email : [protected]@mmxcheckpoint.com