[Resolved] Micromax / MMX-352G Data Card — Not received the replaced data card yet | |||
HI, I have micromax MMX352G data card. It got faulty & I have given to MSN Communication(authorised service center of Bangalore) for replacement of that data card on 21-SEP-2011. Each & every alternative day he is giving me time to come there & collect data card. When I go there they say it has not come yet. Extreme customer harrashment. I have not got my datacard also. I am expecting effective steps from you & want my replaced DATA CARD. Job Sheet number: S[protected] Request Number: R1109FKTR0280468 Regards, ATANU PAL +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
This is the ultimate harassment that I have faced by MSN Communication (the authorized service center of Micromax in Bangalore). I got a sms from Micromax that I can collect my datacard from service center. So, I made a call to MSN Communication and they have replied that I can come there and collect the DATA CARD.
When I went there I was surprised that they took my job sheet torn it and through it in dustbin. After a long discussion they said to me they have by mistake given my data card to other customer and now I have to wait undefined time untill they got another one. And after they gave me another duplicate jobsheet. They have also threatened me that I can further proceed to Micromax customer care and Consumer court for this issue.
Now, I have many questions:
1) Can I get my MMX-352G data card replaced? If yes, when?
2) My data card is now under warranty period. Now if they give me any other data card, then will I get warranty on that as the IMEI number will be different? Because if it again got faulty under warranty, how can I get service without document?
3) I had made atlest 200 Rs expenses in transportation( to go & come from service center twice) for a data card of 2000 Rs and got harassment as reward. So, who will compensate that?
Please help me in this regards.