[Resolved]  Micromax Mobile — Complaint of Q7

Address:Amritsar, Punjab

I would like to inform you that i have bought New cell phone of Q-7 Micromax Black which IMEI :[protected] Dated 17/05/2010 from your dealer Shri Lalji Telecom vide bill no.2701. its maximum eight days for buy the phone.Yesterday I felt that the qwerty joystick ball of phone is not working properly its scrolling right and left but not scrolling up and down properly.today i visited at your service centre Cell Point amritsar and his guy told me your qwerty joystaick ball is not working due to liquid damage and its not covered under the warrantee norms and also demanding for Rs.750/- for repair the phone. I confirmed him as my cell was working OK earlier and yesterday onwards its create problem of his qwerty key only and not possible any liquid content go inside the cell.. and now he is not ready to repair the phone under warantee period and also he is demanding for Rs.750/- for repair the same.

Request you to Pls look in to the matter on urgent basis and replace my hand set as its unneccessarily harrasement for me. coz at present my phone is not working

Pls confirm how can i resolve the above said matter on immediate basis.I have already mailed on his site email [protected]@micromax.com but disnot receive any single response from him.

Regards
Vikram
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Aug 13, 2020
Complaint marked as Resolved 
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I am using Micromax Mobile & It’s Track Ball is not working. On My First Visit in
Micromax Service Point, Faridabad Sector-29 (Cosmos Communication). I was informed the lack of it. Ironically, after few days I was getting with another problem of disfunctioning of Software.

I was visited again Micromax Service Point. I told all the problems and request them to change the Track Ball & make to Software Functioning. They after removing Old Track Ball informed me that the reason of Problem was water droplets in the Phone. But the matter to think is that, am I enemy of my phoneto pouroff in the water ? or Is there Heavy Moisture in the environment at this Time ?

They Told me to Correct the Problem after Taking Money (500/- rupees) for it. Even then Phone is inwarranty period.

Sir, I am an ordinary customer. My Question is whether all other customer’s too are treated like same way. It’s so then I am sorry to say very frankly that they are defaming your name of esteemed Organization. They are not providing services in a proper way to the customer’s as per their requirement. Instead of they desire money may be called it as “BRIBE”.

Once again with optimistic hope, I request you to rectify the problems as stipulated earlier, within warranty period. I really don’t want my self be forced to against your bad services to consumer Court.


Model No. is Q5
Emi No. is [protected], [protected]
& Purchasing Date 6 July 2010.

Regards
Ambika Prasad Ojha REPORTER NEW PAPER
785C/2, Behind New Aggarwal Dharamashala
Bhoor Colony, Faridabad-121002 (Hry.)
M. : +91 [protected], [protected]
pls forward my message for head of micromax company
Respected Sir,
I am VinmathiMahesh from chennai out of so many enquiries done in market by me and my husband .We satisfied only with Micro max and gone for Q7 Model with full heart. We were happy with the mobile and very easy to handel. Suddenly one day mobile was hanged. We had given our hand set to service centre in TNagar.Date of purchase : 04/01/2011 job No : 6586 Dated on 16/04/2011. IMEI NO : [protected].Service Centre : DEPRO SYS TECHNOLOGIES, Anadan Street, North Usman Road, Chennai - 600017.People in the service centre was not receiving the phone for response. While gone in person the reply was Please take your mobile we cannnot follow the Micromax company for PCB board. Please do the needful. We do not done service be fore but in the service centre . They were asking for th emobile rate for pcb board replacement.

With Thanks,
K.L.Mahesh.
YOUR SERVICES ARE NOT GOOD.
my no. is [protected]

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