[Resolved]  Micromax Mobile Gc 260 — Under Warranty Replacement of Handset

Address:

Faridabad, Haryana

Dear Sir,

Mobile Model-(GC 360)

Purchase dated :- 27.04.2011

Company Warranty for Hand Set as applicable :- 01 Year (up to 27.04.2012)

Company Warranty for Accessories as applicable :- 06 Months (Up to 27.09.2011)

Such as ( Barratry , Charger, Hands Free)



This refers to the above subject details that following problems has been found from very first day from the date of purchase.



1. Very Low battery backup

2. Network Problem with GSM,CDMA

3. Bad Chager Connector


Sir, Due to this, Company has replaced following accessories a) Battery 2 times , b) Charger 1 time . (As per Job sheet No[protected] Dated 06.09.11.),

After regress followups with Service Centre and getting fedup I also lodge complaint to Micromax Company my complaing number is MMX-[protected] on dated 17.09.2011, but the problem has been remain same, At last I have submitted my Micromax- GC360 hand set on 06.09.11 to the service center (M/s Simran Communication, Shop No.53,Neelam Flyover Neelam Chowk N.I.T. Faridabad) but till date after regress follow ups I have not received my hand set and due to passing of more than 1 month my Battery warrantee has been over on dated (27.09.2011) .



Company reply :- The hand set you will get on 10.10.2011, and due to expire of warranty of your battery now you will not get it changed free of cost.



My reply :- I replied that because you have took long time(approx 39 days) to repair my hand set due to this the my battery warranty has been over for that I should not be liable for this.



Company reply:- They are not able to change new battery due to company policy.



Sir,

I request you to please help me to get replace my battery along with my new handset with extended Warrantee from the company and also help me to get some reimbursement in the form of the money (Rs.5000) cause of not able to use my mobile numbers for 1 month .







Thanks & Regards,


Mohan Chand
Asstt.Manager- Marketiing
Mob:[protected]
Escorts Limited-Railway Equipment Division
Plot no.115,Sec-24,Faridabad-121005,Inida.
Tel:[protected],2546369,Fax:[protected]
email:-mohan.[protected]@escortsed.com
website:-www.escortsgroup.com