Micromax Mobile — Mobile not working properly

Address:

Shimla, Himachal Pradesh

Poor Service
I bought Micromax mobile X 118 on 14.07.10 from Shimla (HP). With in a weeks time i got problem in the hand set when i approached dealer, he asked me to contact Infinity solutions (authorised service centre for Micromax in Shimla). I have contacted their customer care also to know what to be done. They also advised me the same to contact service centre.

Nature of Problem in Handset – There was disturbance in voice when caller call on this handset.
I have handed over the set for repair in their service centre (Shimla HP) on Dated[protected] Job Sheet No – 906. They have not mentioned phone number of contact person in service centre. Verbally they have ensured me that the hand set would be repaired within 10 days but after lapse the aforesaid date the hand set was neither handed over to me nor provided any standby handset by the Service Centre till the date i.e.[protected].

I want to say only one it is mere negligence from company due to this customers are suffering. I request you to look into this issue and help me out.

Regards
Jitender Gupta
Ph.[protected]