This is to inform you that I had purchased a new handset model Q5C, CDAM phone online form Sholic.com vibe bill no.5219 dt.28/03/2012 (Xerox copy of bill and dispatch advise attached). The handset received by me has a defect that its gets hanged very frequently and neither can I receive or make call nor work on any application. I have to switch it off and on it again every time it gets hanged. This happens very frequently and atleast 10 to 15 times in a day. I had complained about the same to the vendor but they say that the warranty is by the company hence its not their liability and to contact your self. I have also got the same checked in the service center at M/S Technique Services (West Bengal) 84-A Central Avenue. Kolkata, West Bengal 700012 and they informed that the handset has a software problem. I had got the same serviced by them but the problem still persists and they advised to contact the company as the handset is defective. As I know that the product of yours are of good quality but the one I purchased has some defect. Also the same is under warrant period as well. Hence I would request you to please help in getting the same replaced with the fresh piece so that I am able to use the same without any interruption. Do let me the process ahead to get the same resolved at the earliest. Let me know any further information that is required for getting the same resolved. Was this information helpful? | 
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