[Resolved]  Micromax Q5 — Cheated by Service Center of Micromax Hyderabad

Address:

Andhra Pradesh

To whom so ever it may concern,

I bought Micromax Q5 in March and had some problem with it since July. So I found out the service center and went there on 11th August, 2010 at 06:15 PM to repair my phone. It is located at Shop No31,Charmas Opp Hardy Complex,Mg Road, Secunderabad - 500003. I showed the phone was the only person left as the shop closes at 07:00 PM so the person opened the phone in front of me and took out the battery and SIM card but didn't take out the memory card and repaired it in front of me. I had a software missing in my phone so told him to install it so the person told me that will do that. All of sudden my colleague came and took out my memory card from the phone and told that will need it to do that. Then I had to wait for 15 mins for the repair to complete and then the person came and handed over my phone and went inside. I found out that my memory card was missing so told him about it. He said that it was given to me when took out the battery and SIM card. I argued with him that the other person came and took out in front of me but he told that it was his memory card. How can his memory card be in my phone and they just kept telling lies after lies and showed me the memory card of his phone which had his personal files. In the span of 15 mins, anyone can format/copy and upload files in a memory card. I had my personal banking details and photos which can be misused by them. I didn't except that this will happen with me and Micromax and hired such people who don't repair but steal. I asked for a bill for the service and was not given that. i even asked for their name but they denied to give it but the name of the manager there is Raju. It may be a small memory card but it values a lot to me and more over my data can be misused. I had to request to stop all my bank and credit cards transactions. I want this issue to be take up very seriously because this is a theft and will lead to hackening my bank and credit cards and misusing them.

I hope that this is the right place where I can get justice. Hoping for a positive result.