Micromax — service Q5fb model

Address:

Dehradun, Uttarakhand

Dear Concern,

This is Manoj Kumar Singh from Dehradun, purchased a new phone from Zoya Communication, Selaqui, Dehradun on 25.06.2011. (Invoice copy attached) The phone details are: M_IMEI No. [protected] and S_IMEI No. [protected].
I have used the said phone for 4 months and after that all of a sudden it starts malfunctioning. I went to the service center which is 25 km from my area for this problem, where they told me there is some software problem and it requires to be repair on chargeable basis as you have not carry the original and Photostat copy of invoice. (Customer Job Card No. 2908763 dated 16.11.2011attached) I have paid Rs. 250/- for said service and return back with the serviced mobile phone.
After few days of working it again started malfunctioning and I have loose all my contacts, data and other things which are stored in phone memory. It started to show me only “@†sign every where and key pad stopped working.
I again communicated to the service centre about the problem, this time I given them Photostat copy of the invoice along with the phone on 20.12.2012.
Service center personnel told me that this is a big problem and we need to send this phone to the company for repairing purpose and then they prepared the Job Card no. 3104747 dated 20.12.2012.
After repeated follow up with service center, each time they told me the phone is under repairing process in the company and takes some to come back, we will inform you when the will come to us.
I waited for four months then I have made call to customer care on 30.03.2012 for this issue, where executive told me your job sheet closed on 03.01.2012 and please contact the service center for getting the phone.
I immediately contacted to service center and shared the information given by the Customer care executive. Then they told me please give some time to us and let we check at our end please call after some time.
I again made call to the service center after a few hours, then they told your phone is available with us and please collect the same after submit the job sheet.
After taking 1/2 day Leave from my office, I went to the service center for collection my phone and given job sheet to the concern after some time they given me an old phone with M_IMEI No. [protected] and S_IMEI No. [protected]. When I saw the phone I was shocked and told them this is not my phone, please check again.
They told me that your phone was not repairable so company had sent this as replacement and please carry your original bill for IMIE_no. change in the bill.

I came back with that phone and made a call to customer care and share all information to the executive (Mr. Varun), where he told me, before proceeding to the consumer court please send the case to [protected]@micromaxinfo.com, our senior will look after your problem and revert back with solution with in 72 hours.

Therefore you are requested to please look in to the matter as this replacement is not acceptable for me.

Thanks.
Manoj Singh
[protected]

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The above information was submitted by 203.124.138.4 on 06/04/2012 at 07:38:42.