Micromax — not returning my handset

Address:

West Delhi, Delhi

sir/mam
With due respect i want to say that i am a user of your product micromax x505.I took your product because of its good quality of performance and good battery backup,no doubt these are amazingly perfect.but i came across with a problem of charging,as my handset was not charging from a couple of days.so i took my handset to one of your service centre in Dwarka,Delhi(west) as my handset was in a warranty period.The service centre incharge checked for the problem in my handset and it was confirmed that there was some problem in connector,so accordingly he prepared the jobsheet and told me to come after 2 days ,so i responded the same as i submitted my handset on 19th of december.When i reported back on 21st to the service centre,i was under the words by centre incharge that stiil the problem persist as company is not sending the connector to us,and also said that while opening your handset your touch also got damaged by mistake and he again gave me a delay time for 1 week.but when i agan went off,i was under the same words again.now its 28th and he is saying to contact us(not even he is sure in delivering my handset) on 3rd-4th of january 2012.I m a busy sheduled man and i m in need of my handset for my work.
And also the service centre incharge should be given some good training that how to deal and talk with the customers.The language and way he was responding was very offensive and untolerable.
Sir nothing i have to do with that centre incharge,i decided to write when water reached upto my head.
sir i think this is not any rule that if you are giving a warranty then it means that untill customer takes many rounds of centre ,till then problem will not b solved..!
sir i m providing the details of jobsheet and also attaching a copy of it in attachment and hope thar you will surely seek and take an action against the complaint filed by me.my contact no is.-[protected],[protected]

DETAILS:-
Micromax centre- Shri Laxmi Enterprises,Near dwarka mor metro station,dwarka,New delhi
jobsheet no.-N[protected]
invoice no:- 046
Date of POP:-24/03/2011