Micromax X560 — Service center refused to provide service

Address:

Faridabad, Haryana

I purchase micromax x560 on 3rd Oct' 2011. So till now my phone is under the warranty period provided by the company. Some days back my phone suddenly start showing heads free attached pop up automatically, even when actually hands free are not attached to it. So it become difficult to attend & receive calls on it, as you cant hear caller's voice until unless you put it on speaker. I went to Near by service station of the micro max company, the service is such bad that they asked me to wait for an hour & thereafter they called me up, then they said that Commercial bill will not work please take the box of handset. (Now these days who keep a box of headset for 8 months), but i came back & went back to service station. They asked me to wait in que again & being a harrased consumer i waited for another hour. When my number came up, i showed the box number & bill, they took my phone & said that it will take another 20 minutes approx but again they took half an hour, they said that its a short cerkit in phone, you will have to wait for some time more & then after 40 minutes the representative said that we can not repair it.

The representative said we cant repair it because the phone is damaged internally & it will cost to 2600 Rs. further, if you want us to proceed.

Here, my grievance is that what they checked before when they said it is a short cerkit. Perhaps representative damaged it & now he is putting it on customer, because phone is not even little damaged from outside & how can it be damaged internally when it was lying with me only.

The cost of my phone is Rs. 3850 & they are asking me spend Rs. 2600 even when it is under the warranty period.

Please look in to my petition, the service center is doing any thing they want, but where the poor customer goes. I think that i lost my money by investing it into micromax product. There are delays in services, but such type of embezzling by breaking internal plate without any scratches external body how it is possible. Someone please look in to my matter & resolve it.

The address & number of service center are as follows :

- Simran Communication
- Tel number :[protected]
- Sector - 5, NIT Faridabad

Thanks in advance.
Deepak Bhatia
(+91-[protected])