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[Resolved]  Mobikwik — stolen money

yesterday i had my first transaction (amount 102 INR) with the online mobile recharge website mobikwiK through my debit card and what i discovered was something that frustrated me to the core. 100 INR were supposed to be added to my mobikwik balance while i saw that my account is showing my mobikwik balance to be Rs. 0.00. And my bank account has been debited of the amount 102 INR. Also i sent them quite a few mails and registered complaints which were supposed to be attended to within 24 hours which has not happened. The most shocking part is that there is no response from their side. I would never like to have an account with them in future. I will go to consumer court to complain against them if i am not refunded my money.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  15 CommentsShareTweet


Please file support ticket at or else quote your complaint number. It will be resolved today.
my trouble ticket no. is 8739 which was registered on 31st Jan and 8807 which i had registered yesterday ie 1st feb 2011. pls resolve the issue immediately.
i have been charged Rs. 102 for adding balance to my mobikwik account and the amount has been debited from my bank account, however the mobikwik balance is showing Rs. 0.00. i have sent mails day before yesterday regarding this matter alongwith attached order receipt from ccavenue containing transaction details to the mobikwik support email address and have also posted my complaint twice. trouble ticket no 8739 and 8807.still no action has not been taken as yet. also i cant fill in the transaction id for the transaction as required as there is no record of the transaction at all in my mobikwik account, despite which i have been charged from my debit card account.
i have registered another complaint today..trouble ticket no. is 8850
Your mobile has already been recharged with following details.

[protected] [protected] [protected] 100.0 [protected]:08:31.0 RECHARGESUCCESS recharge successful

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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002