[Resolved] Monginis — Ordered veg received chicken Paneer Patties | |
There is one Monginis shop at Virar West near VIVA college, next to More shop. I purchased one Veg Paneer Patties from the shop and they gave me a chicken patties insted of veg one. When I took a bite or two I realized that there are chicken pieces into it. When I showed it to my friends who were there with me they also said that its a chicken. When I showed it to the salesperson over there he started arguing that its a veg one and was not even ready to appologise. No one would ever expect to receive such a poor service from a big brand Monginis. I want some action to be taken on that shop. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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We are extremely sorry for the incident. But, let me assure you that normally such incidents do not happen in our shops because all our sales people are well trained.
In this particular unfortunate incident, the shop owner and the trained staff were away and a new trainee sales person was handling the shop, who commited this mistake. We have taken immediate steps and instructed all the shops to take care in future in order to avoid such incidents.
Our sales executive Mr. Nilesh Rathod might have already spoken to you in this regard and resolved all your concerns. And he has already reported to us that we have successfully retained you as our customer ensuring your continious patronage.
We request you to keep giving us your feedback. This will certainly help us to keep improving quality of our products and services.