[Resolved] Monginis — Different cake | |
I had placed an order for a 01 Kg Black forest heart shaped eggless cake at Ghatkopar outlet on 01 Nov 09. Next day when i went to collect the order I was surprised to see big pieces of chocolate flakes on the top. when enquired that black forest is supposed to have grated chocolate all around but i was told yo uwould get like this only in heart shaped. I have photographs to justify my complaint. The cake l;ooked so shabb and very much unlike a Monginis Black forest. I wrote to Monginis about it along with the photo graphs but they do not seem to be interested. Since I am paying Rs 460 for the cake I should be given what I am supposed to rather tahn these lame excuses Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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View all Monginis Cake contact information
In response to your complaint my secretary Ms. Prajakta Mithbavkar responded. For clarity, let me tell you that when you asked for a heart shaped Black Forest Cake, our dealer at Ghatkopar did not have any choice, because all our heart shaped cakes come in the premium range. And our Black Forest Heart Premium Cake has large chocolate flakes on top as against the smaller chocolate flakes which you generally see in our round shaped Black Forest Cake, which falls in our regular range of Cakes. Just for your information the Black Forest Cake with large chocolate flakes is always considered as premium, because larger chocolate flakes means more chocolate.
We are extremely sorry for the confusion caused since you were not adequately informed by our dealer when you booked the order.
Hope this mail answers your doubts, but should you have any further doubt you can always get back to us on the numbers provided by Prajakta.