[Resolved]  Monginis — BIRTHDAY PARTY SPOILED

I HAD ORDERED (ORDER NO. 9425) A CAKE FROM MONGINIS (SAI ENTERPRISES), EVERSHINE CITY, VASAI (EAST) OUTLET FOR 07TH MARCH'2010.

ORDER WAS FOR 4 KG EGGLESS CAKE @RS. 480/= PER KG.

DESIGN WAS GIVEN BY ME AS THEY SAID THEY WILL MAKE A CAKE AS PER ANY GIVEN DESIGN.

THE DESIGN GIVEN WAS A BARBIE DOLL WITH PINK BACKGROUND,

BUT WHEN I SAW THE CAKE IN THEIR SHOP JUST HALF AN HOUR BEFORE THE PARTY TIME, I WAS SHOCKED AS IT WAS ALL RUINED.

THE JELLY ON THE TOPPING WAS SPREAD EVERYWHERE, DESIGN WAS NOT AS PER THE ORDER AND OVERALL THE CAKE WAS LOOKING HORRIBLE.

I HAD TO POSTPONE THE PARTY TO ARRANGE FOR ANOTHER CAKE, WHICH COST ME ANOTHER RS. 1500/=.

MY 5 YEAR OLD DAUGHTER DID NOT CUT THE CAKE AS IT WAS NOT AS PER HER CHOICE & CRIED A LOT.

THE ADVANCE PAYMENT I HAD MADE TO MONGINIS WAS RS. 1000/= IS STILL LYING WITH THEM.

I WANT MY MONEY BACK AND ALSO SEEK AN APOLOGY IN WRITING FROM MONGINIS.

FRANCHISEE NAME
SAI ENTERPRISES,
EVERSHINE CITY,
VASAI (EAST)

PLEASE HELP

REGARDS
KIRAN D THAKAR
PHONE : [protected]