[Resolved]  Monginis Cake — Excess Charging & very rude behaviour of staff at Puri -Orissa Outlet.

Dear All,

I've faced a very rough behavior of your staff at your outlet in Puri.

The details of the incidence is underneath:

Outlet--Puri--Orissa.

Date--10th August-2013.

Order placed on 9th August-13 at 12noon .

Order Details--1 Pound Black Forest Cake.

Price charged to me--Rs275.

While taking the cake I asked for a small candle which basically being given by every shop at free of cost to every cake purchaser.

Reply came from all three staff we don't provide any candle--You can purchase candle from our shop which will add Rs120 minimum for one fancy candle.

When I refuse to purchase that candle they told me that company are telling to sell this fancy candle--No free small candle was provided from company.

Then I asked for a proper bill(While taking advance they have provided a small written paper which states that 1 pound B/F cake--Fully paid).--Which they took from me while I was taking my delivery--They refused to provide any Bill. I saw one Black Forest Cake kept in the counter stating the price Rs 250 per pound.

When I pointed it out that B/F Cake price is Rs250--why you are taking Rs275 from me--They told me extra was taken to write the Happy Birthday on top of it.

My request to Monginis Management to please look into this matter which was tarnishing your image severely in Puri--Orissa. Every single guest going to this shop is facing this rough behavior of all three staff working in your outlet.

If you want to hear something more you are free to call me at -[protected].