[Resolved]  Monginis Cake — Foul Language usage and bad customer service

Address:

Pune, Maharashtra

This is with reference to the awful customer service rendered by Mr Sachin Bhagwat and his team at Monginis Cake Shop on Baner Road, Pune.

Today was my wife's birthday and we had ordered a cake to be delivered in the morning. Repeated calls went unanswered and eventually this man responded that since they have only one service boy, the cake can be delivered after 12 pm but before 5 pm.
Then another call came saying the cake will be delivered at 7.30pm. Finally the boy arrives at 9pm - when confronted over phone, MR Bhagwat goes on the offensive for no rhyme or reason and uses foul language and threatening tones with me and my wife. Our repeated calls for restraint go unheeded.
Such behavior with customers for a paid-for item is appalling.
We sincerely hope this brought to the notice of the public so that this outlet and this gentleman in particular is reprimanded for his unprofessional behavior.

Nandakishore
Baner,
Pune